Year in Review: 5 Things We Learned about Facility Management in 2020

I think we are able to all concur that 2020 was the whirlwind of per year. We binge-viewed Tiger King upon Netflix. We quarantined. We witnessed “murder hornets” create their way in to the U.S, and found that Elon Musk named his kid “X Æ The-12.” Yeah, we’re nearly sure how exactly to pronounce that title either…

Essentially, year has been the same as ordering a large this, juicy hamburger and finding served the sad, limp salad instead. Yikes. When confronted with adversity yet, we’ve found methods to cope and adjust, and we believe that’s quite cool. 

As we anticipate a fresh year and (hopefully) the return to some type of normalcy, right here are a few of the most valuable training that we’d had been learned by us prefer to pass on for you. 

Lesson #1: Facility management teams are usually heroes in disguise.

We’ve always known that service management employees are rockstars, this season truly highlighted that in a complete new way but. These hard working women and men took center stage in reaction to COVID-19:

  • They rearranged spaces to support health-related mandates.
  • They designed cutting-edge cleaning protocols relative to CDC guidelines.
  • They delivered new services to help keep people safe and healthy.
  • They worked alongside frontline workers to help keep critical facilities operational.

Our healthcare facilities workers shined by firmly taking quick action to aid first responders and healthcare workers maintaining COVID-19 patients among others. 

A recent AkitaBox survey even indicated that 68% of respondents concur that their facilities team was highly valued and appreciated by their executive leadership team this season. And now year, everyone is more alert to the fantastic work they do even.

We’re beyond thankful to facilities teams for continuing to help keep us safe and make sure that operations run smoothly, regardless of the challenges they face. 

Lesson #2: Personal space has had on a complete new meaning. 

This year has certainly made us more hyper-aware of the spaces we inhabit. We’ve redefined what this means to keep personal space essentially, and we’ve are more mindful of safe practices protocols in public areas spaces even.

Facilities workers continued to spotlight keeping their occupants safe, in 2020 especially. If you stepped foot in virtually any clean, this year well-sanitized building, a facilities could be thanked by you worker for that! Custodial and maintenance workers went and beyond to be sure we felt safe above, at-ease and confident while at the job and in critical shared spaces. They established PPE stations also, invested maintenance dollars into cleaning protocols, and adjusted to ever-changing space work and arrangements schedules. 

As remote work-from-home and learning routines end up being the “new normal, ” our facilities workers are challenging the true way that facilities are employed, taking steps to increase profitability and usage because of their organizations.

Lesson #3: Communication and collaboration is more vital than previously. 

Facilities workers have already been master communicators always. This year, however, has only confirmed that collaboration and communication are imperative, not only within facilities teams, but with occupants also, leadership and customers teams.

this season was an increased demand for transparency into cleaning plans

One of the very most notable things we saw, disinfection protocols, and COVID-19 response plans. Facilities teams stepped around the plate by developing robust facility cleaning and disinfection routines that slowed the spread of COVID-19 while also putting occupants relaxed. How cool is that?

Facilities workers also worked hard to redistribute budgets and make sure that buildings remained operational, while empty even. Similar to a car’s engine, equipment inside a building must set you back maintain functionality, if no-one is with them even. Without our facilities workers, plumbing and equipment may have fallen into disrepair during quarantine and beyond easily.

Lesson #4: Implementing new technology continues to be difficult.

the very best technology can fall flat

Even. Have a look at Google Glass just, a revolutionary wearable technology that never succeeded because users cannot find out why they needed it within their lives. 

Facility management software (FMS), building management software (BMS), building automation systems (BAS) and several other facility management acronyms are providing facilities teams with usage of more data than previously. 

with all the current value these technologies may bring

Even, implementations still fail nearly 70% of that time period. Attracting new technology requires a lot more than just fancy features; it needs a noticeable change in culture and a team’s willingness to leverage it.

Want to make sure a smooth transition to new technology in your company? Listed below are the three things we’ve discovered you’ll need: Leadership buy-in, proper implementation support and technology training and on-going support.

Lesson #5: Facilities teams remain very reactive to maintenance. 

Did you understand that despite most organizations running preventative maintenance schedules, 82% of facilities teams said these were more “reactive” than proactive with regards to maintenance? (Source: AkitaBox State of Facility Management Report 2021). 

Sure, not absolutely all reactive maintenance is bad. Actually, it’s nearly impossible in order to avoid all types of reactive maintenance since things are bound to go haywire occasionally. If a team is feeling like they’re running on fumes attempting to match unexpected maintenance, it might be time and energy to reevaluate your maintenance strategy. (Have a look at our free tools and resources to truly get you off on the proper foot!)We’ve learned that it’s far better focus on your mostly occurring issues and work from there. One at a time, develop a more proactive maintenance arrange for each roll and process with it. You’ve got this! Make 2021 the entire year that you will get ahead and stay ahead on proactive vs. reactive maintenance.

What searching forward to in the brand new year? 

year means another fresh start

Another, and we’re excited to observe how you’ll take your facilities to new heights in the upcoming year. 

  • What lessons did you learn this season?  
  • What’s your greatest advice for other readers? 
  • What are your facilities-related New Year’s resolutions?

Let us know by leaving a comment below. We’d want to hear from you! This season don’t forget a subscription for more kick-butt content approaching. 

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