In accordance with research conducted by independent catering business, Bartlett Mitchell, workplace wellbeing could be more vital that you organisations than product and service innovation
Titled ‘Reimagining Catering post Covid’ , the extensive research, involving leading FM and catering professionals, which was completed via webinars, and direct engagement with consultants and clients – creating a combination of quantitive and qualitative data, also discovered that 80 per cent of individuals are formulating how their company will implement remote working practices still, with an additional 75 per cent worried about the task to company culture from hybrid working.
With the go back to the workplace still being influenced by the government’s Covid-enforced lockdown, building footfall is uncertain in a few industries says Barlett Mitchell still. Adding it really is widely believed that the role of catering in bringing people together will undoubtedly be crucial within the next 12 months.
The study suggested to be able to react to customers’ changing needs, also to enhance their experience, there has to be a larger   also; investment in technology-based catering services. This, partly, has result from the changes that consumers experienced to make within their personal lives when ordering – with an increase of services now reliant on apps. Additionally it is believed that we will probably see more smart tills and smart vending being introduced into workplace catering.
Although technology will undoubtedly be integral to improve customer experience, feedback emphasised that it will not replace great service and food. Several respondents pointed to the introduction of the ‘Community Manager’ within their workplaces – a dynamic role that’s shaping a new kind of workplace. The role bridges numerous traditional operational departments, enhancing an employee’s workplace experience.
The partnership between catering, FM, HR, and community managers is likely to play a substantial role in how companies shape their future workforce relations.
Wendy Bartlett, founder, Bartlett Mitchell, said: “This research has been invaluable in assisting us shape our future direction and activity.
“We realize that organisations will have to adapt quickly, and regularly sometimes, in order to continue creating a work place that will be fit for the brand new means of working.
“It really is quite telling that more and more people are prioritising wellbeing far beyond any service or product innovation. People are likely to make the largest difference inside our new economy.”