WebTMA Helpdesk Operator – Fakeeh University Hospital – Dubai

About Fakeeh University Hospital

Fakeeh University Hospital delivers the perfect outcomes because of its patients through intelligent technology and educational strengths. Built on a built-in healthcare model, a healthcare facility brings you the legacy of over four years of compassionate treatment – drawn from the famous Fakeeh Care group located in Saudi Arabia.

Fakeeh University Hospital comprises of like-minded healthcare suppliers, working towards a standard goal, which is, delivering quality health care to people all over the global world. Our passionate workers have years of encounter within and beyond your national country.

Fakeeh University Medical center is really a digital hospital, getting integrated electronic medical information fully, supporting improvements to the product quality and performance of healthcare solutions for individuals and the grouped local community at large. Additionally, we operate a competent emergency department

Job User profile:
The objective of the role would be to react to the requests directed to the Helpdesk. Keep track of and control the everyday operations of the developing also to record any program anomalies via the CAFM (Computer Aided Facilities Administration) fault recording program for remedial fix and planned preventive upkeep. The Helpdesk Operator shall d eliver client services by firmly taking inbound calls, receiving email requests obtained in adherence to procedural, quality and productivity standards.

Job Duties: FM Help Desk Schooling:

Diploma in Equivalent Expertise:
At the very least 2 to 4 years of hospital knowledge in the UAE in a person service role

Great working understanding of IT Microsoft apps i.e. Phrase, Excel, PowerPoint

Demonstrate great presentation and communication abilities.

Have solid organisational skills, for information management etc

Flexibility may be required inside your working hours to support the operation.

Capability to provide providers to the best specification

Capability to build strong functioning relationships.

Capability to motivate others and self, excellent time administration and organisational skills.

Chargeback Processing

Direct Consumer Interface

Document Filing

Document Management

Effective Communication

Employee/Website visitor Confidentiality


Incident Investigations

Transportation Facilities

User Services

Work Purchase Administration Competencies:
Abilitty to control stress


Customer Service

Effective Communication


Quality oriented

Taking Responsibility


Knowing the Job

Work Encounter

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