Totality Services retains title as London’s highest rated IT support provider

Top IT support service provider has received Feefo’s Platinum Trusted Assistance award, the many prestigious customer services accolade, after 2 consecutive Precious metal Trusted awards.

Totality Services has today earned its 3rd consecutive annual “Feefo Precious metal Trusted Program Award”, retaining the name of London’s highest rated This service provider and subsequently receiving the coveted “Feefo Platinum Trusted Provider” accolade.

Feefo may be the most recognised independent seal of excellence widely, awarded to businesses delivering excellent customer experiences. Customer support is very important to Totality Services, which includes the average Feefo review rating of 4.9/5.

Customer reviews have already been more important, with research revealing that 91 percent of individuals regularly or occasionally study online reviews, and 84 percent saying they rely on reviews just as much as an individual recommendation.

Feefo’s Trusted Support award may be the highest badge of acceptance awarded to the most effective businesses with regards to customer satisfaction. Predicated on interactions with real clients purely, the prestigious award is really a benchmark for several and a genuine reflection of a business’s commitment to excellent service.

Successful the Platinum Trusted Services award is in no way a straightforward feat with Feefo just awarding it in order to businesses which have achieved the Precious metal Standard Award for 3 consecutive years or even more. Since Totality Services released in 2008, the business enterprise has gained multiple customer support accolades and retains a 98% client retention rate, a genuine indication to the incredible assistance wanted to their customers and customers.

Speaking with respect to Totality Solutions, Co-Founder, Luis Navarro Mentioned: “Successful Feefo’s Platinum Trusted Assistance award is testament in order to the professionalism we notice from our team everyday. It recognises how tough we work to provide our customers the most effective experience, in recent screening times even.

“Achieving customer support excellence over the three-year period is an excellent achievement by the complete team. We’ve been spending so much time to give our customers and their employees members great IT assistance experiences, whilst keeping their information and systems secure, so I’m delighted the united team gets the recognition it deserves.

“Feefo allows us to consistently enhance our client providing and ensure we respond to feedback instantly. Successful this award recognises what lengths we’ve come during the last few yrs and it formally retains us the name of the best rated IT support provider within London.”

Congratulating Totality Providers on successful this year’s award, Steph Heasman, Director of Consumer Success at Feefo, mentioned: “The Trusted Program award is definitely about recognising companies which are outstanding in consumer experience and generate excellent feedback from happy clients.

“This year, regardless of the incredible challenges of a worldwide pandemic, so many companies using Feefo possess continued to supply remarkably high degrees of service plus they deserve plenty of credit for what they will have achieved. It’s why we’ve changed our requirements to be reasonable to the organisations which have struggled such difficult situations. At Feefo we assist our customers give their clients the best experiences achievable.

“I’m confident that throughout 2021 we’ll see increased customer encounter achievements from our companions once we return to something similar to business-as-usual.”

Feefo is really a customer and reviews insights technology company that delivers businesses with the various tools to collect real, purchase-verified insights and reviews. Dealing with over 3,500 clients, Feefo means that all feedback is authentic, by matching it to the best transaction, to improve consumer confidence and enable businesses to create smarter business decisions.

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