Phone OPERATOR RESPONSIBILITIES and DUTIES
Answers incoming phone calls.
Directs contact to guest rooms, employees, or departments through the PBX or switchboard program.
Areas outgoing phone calls.
Receives guest messages and deliver exactly the same to the guest.
Logs all wake-up contact performs and requests wake-up call solutions.
Offers information regarding hotel services to visitors.
Understand calling operator panel or PBX switchboard functions.
Offers paging services for hotel workers and guests.
Has learned what thing to do when a crisis call is required.
Monitors automated systems including fire phone and alarms tools when engineering and upkeep department is closed.
Assists in reporting telephone devices or service issues and complaints.
Following phone etiquette (! Must read).
Trains wit training new phone operators in efficiency of job duties.
To, bomb and fire danger procedures.
Multitasking abilities comes into play handy, just because a switchboard operator may be asked to accomplish other jobs aswell.
Open up and close telephone efficiency on the hotel entrance office software.
Keep information of calls obtained and positioned by all departments and documenting the call charges.
Upgrade directory information on leading office software program.
Provide relay service for hearing-impaired visitors.
Offers a paging service for resort employees and guests. Process guest wake-up phone calls.
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