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Sharjah, UAE

Posted 2021/05/10 07:30:34

Expires 2021-06-09

Ref: JB1100005171


Job Explanation

Emirates National Specifications Classification of Occupations

Tasks and Responsibilities (Work Description):

Ø Assistance deployment and configurations within the mobile application system.
Ø Operate & Monitor ETISLALAT Internet & Mobile Apps.
Ø Conducts account administration jobs and coordinates with CIT Growth, QA, DBA, Network, This Security Operations products and related concern groups for required synchronization.
Ø Attending Customer Complains regularly sustaining section’s KPI.
Ø Manage middleware atmosphere.
Ø Monitor collaborations atmosphere for anomalies and mistakes, reporting and escalation of problems.
Ø Supply the required daily assistance, maintenance, and administration of the systems.
Ø Provide Level-II assistance and prepare escalation to This Development and Executive Administration Group.
Ø Forecasts system needs and recommends upgrades, expansions and reconfigurations.
Ø Develop and keep maintaining high standards within establishing procedures and guidelines to handle routine jobs and specific quality protocols.
Ø Satisfy or go beyond SLA obligations regularly and on a continuing basis, enable accurate metrics to calculate response period, meet BCP requirements regarding offsite access, and decrease the time had a need to address hardware/software program failures.
Ø Conducts account administration duties and coordinates with CIT Advancement, QA, DBA, Network, This Security Operations systems and related concern groups for essential synchronization.
Ø Attending Customer Complains regularly preserve section’s KPI.
Ø Documentation, follow-up and Upkeep of released Programs.
Ø 24×7 Tier 2 assistance for contact center/ETISALAT Web Apps.
Ø Record Application performance details to the Line Supervisors.
Ø Contact with Networking, Windows Administration along with other infrastructure programs.
Ø Extend support for domain associated applications within the area and comply section’s guidelines and plans
Ø Good Conversation skills.


Ø Direct exposure of scripting within PHP, strength shell, VB, C/C++ and debugging.
Ø Strong skill within Apache Tomcat environment. 
Ø Solid skill in Log degree Evaluation for exceptions.
Ø Strong skill within Log analysis using Kibana and capability to develop Operational dashboards.
Ø Capability to integrate with additional domain apps for extensive assistance.
Ø Capability to develop Unix shell scripting.


Required Qualification and Encounter:

Ø Bachelor in Computer Technology.
Ø 5-8 years of experience in Mobile/Web – Application Operations/ Development
Ø 4+ Apache tomcat, PHP & Weblogic
Ø Great Knowledge to Application Growth and Scripting.
Ø Good Experience within Linux and Redhat systems
Ø Great background of MySQL, MongoDB, Oracle DB
Ø Contact with XML, JSON, JSONP Language.
Ø PPM, ITIL, CCNA, Microsoft Azure.

Sub Work Title

Administrator/Digital Program Support

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Job Information

Sharjah, UAE


Company (Semi Federal government -Federal)



Preferred Applicant

Career Degree
Mid Profession

Yrs of Experience
Min: 4 Max: 8

Bachelor’s diploma


At Etisalat, we realize great items happen when skill and possibility cross paths. Obtaining the right skill is the most significant key to our development. At Etisalat, we have been dedicated to assisting you develop, learn and develop.

Our eyesight “Driving the Digital Upcoming to Empower Societies” is targeted on causeing this to be digital future possible by facilitating, creativeness and bringing technologies into the future to all our clients across our marketplaces. At Etisalat we encourage one to be innovative, and work with a few of the industry’s state-of-the-art minds on high influence assignments to create your career fulfilling.

We’re an extremely engaged team doing work for a great brand name and delivering an incredible customer experience each day, guided by our four ideals: consumer centricity, collaboration, agility and empowerment.

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