Southern Health Foundation Trust – Leveraging SWG’s QFM Software to Support Estate Services

Southern Health NHS Foundation Trust operates across 280 websites to supply specialist mental health insurance and learning disability solutions for people of most ages across Hampshire, UK, and its own surrounding area

As the scope and geographic coverage of these services grew, the Rely on necessary a centralised CAFM program that could quickly co-ordinate and control maintenance to guarantee the ongoing provision of high-quality health services. The existing program no met their requirements, managing maintenance services and requests staff upon a region-by-region basis. Southern Health Foundation Believe in wished to centralise the administration of maintenance providers by providing an individual point of contact with a facilities help table, as well as enhance communications with remote control engineers and their consumer base.

Carole Moor, Help Table Manager, summarises: “The brand new system would have to be flexible, expansive and also have the opportunity to grow with the demands of the Rely on and the continuous services we provide.”

Following the tendering process, QFM through Service Works Worldwide (SWG) was shortlisted alongside several other CAFM options. Southern Wellness NHS Foundation Confidence undertook reference site appointments with many of SWG’s clients, which demonstrated QFM’s capability to control both internal personnel and contractors “effectively,” says Moor. “We had been impressed with QFM’s capability to support a occupied help table with a higher volume of calls, sufficient reason for the system’s substantial reporting features. QFM was probably the most client focused systems that people saw, and we had been confident it could allow us to control our customers’ anticipations.”

Alison Edmundson, Mind of FM Efficiency and Governance, comments: “QFM we can effectively manage activities from inception to completion, than tracking staff resources once we did previously rather. It has allowed us to boost our reaction period and speed of services dramatically. Our customer base can speak to someone and understand that their issue will be dealt with promptly. To time, QFM provides allowed us to control almost 20 successfully,000 facilities and servicing jobs.”

The collaboration between Southern Wellness NHS Foundation Trust and SWG demonstrates how technology could be leveraged to streamline facilities and estates operations, improving the typical of patient care plus delivering optimum value in order to the grouped community.

Moor concludes: “We pride ourselves in being a consumer focused organisation and QFM is really a critical section of our business functions. The machine has dramatically improved communications between your estates section and our clinics and hospitals over the region. It drives income and, moreover, ensures the continuing provision of high-quality wellness solutions to which we have been committed.”

Read the entire case study, or contact Service Works Worldwide to go over how QFM can improve FM providers at your organisation and request an online demonstration.


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