Southern Health NHS Foundation Trust operates across 280 websites to supply specialist mental health insurance and learning disability solutions for people of most ages across Hampshire, UK, and its own surrounding area
As the scope and geographic coverage of these services grew, the Rely on necessary a centralised CAFM program that could quickly co-ordinate and control maintenance to guarantee the ongoing provision of high-quality health services. The existing program no met their requirements, managing maintenance services and requests staff upon a region-by-region basis. Southern Health Foundation Believe in wished to centralise the administration of maintenance providers by providing an individual point of contact with a facilities help table, as well as enhance communications with remote control engineers and their consumer base.
Carole Moor, Help Table Manager, summarises: “The brand new system would have to be flexible, expansive and also have the opportunity to grow with the demands of the Rely on and the continuous services we provide.”
Following the tendering process, QFM through Service Works Worldwide (SWG) was shortlisted alongside several other CAFM options. Southern Wellness NHS Foundation Confidence undertook reference site appointments with many of SWG’s clients, which demonstrated QFM’s capability to control both internal personnel and contractors “effectively,” says Moor. “We had been impressed with QFM’s capability to support a occupied help table with a higher volume of calls, sufficient reason for the system’s substantial reporting features. QFM was probably the most client focused systems that people saw, and we had been confident it could allow us to control our customers’ anticipations.”
Alison Edmundson, Mind of FM Efficiency and Governance, comments: “QFM we can effectively manage activities from inception to completion, than tracking staff resources once we did previously rather. It has allowed us to boost our reaction period and speed of services dramatically. Our customer base can speak to someone and understand that their issue will be dealt with promptly. To time, QFM provides allowed us to control almost 20 successfully,000 facilities and servicing jobs.”
The collaboration between Southern Wellness NHS Foundation Trust and SWG demonstrates how technology could be leveraged to streamline facilities and estates operations, improving the typical of patient care plus delivering optimum value in order to the grouped community.
To possess your industry news released in the web pages of FMJ’s information section, Month within FM, and here on-line on fmj.co.uk, please send your information and picture to Danny Grange email@example.com
The view or details included within these unedited pr announcements, are usually that of the ongoing organization producing it rather than necessary the sights of kpm.