Soft Services & PPM FM Specialist – WFC Holding – Abu Dhabi

The Role

Job Purpose The Soft Services & PPM FM Specialist is in charge of the operational performance fully, coordination and delivery of day-to-day Soft Services through contracted providers to meet up the Facility Manager responsibilities for availability and service level expectations of your client, the Facility Manager and its own customers across all sites. Principal Accountabilities Soft Services • Directing, monitoring and controlling the performance of activities for several soft services and specialist suppliers • Review Service Operations Manuals (SOMs) for accuracy of data supplied by providers with actual at site information and recommend changes. • Work collaboratively with wider Facility Manager Team champion and members the ethos of best practice value assured. • Manage the delivery of soft services and facility management services through contracted providers to meet up availability and service level expectations of your client and its own customers at all locations across client portfolio, including; – Cleaning, o waste management, – Goods delivery, – Landscaping, – Pest control, and – Specialist services • Provide expertise and support for soft services to all or any ADAC Airports • Continuously make an effort to improve customer experience and airport rating in soft services delivery against applicable industry standards, i.e. Airport Service Quality (ASQ). • In charge of validation of design options linked to Soft Services maintenance and suggest alternative solutions where appropriate; • In charge of the scoping review, budgeting and justification of services change work orders • Coordinating the Company services related materials and request submittals • Manage daily Soft Services FM planning, and tabs on supplier and goals contract deadlines


Qualifications Education/ Qualification • Degree Level (minimum) – Facilities Management, Property Management, Business Management Work Experience • A lot more than 3 years’ experience in the aviation sector, Facility Service Supervision Experience, with increasing degrees of responsibility, including relevant management roles. Knowledge • Property and Facilities Management • Soft Service Operations Management • Leadership • Contract management • Commercial / Business Management • Asset Lifecycle Planning and Scheduling • Performance management • Quality Systems – ISO 9000, ISO 14000, ISO 45000, ISO 55000 • procedures and Policies • Primary Contractor service provision. • cost/value and Change management Skills • High ethical standards & integrity in personal and professional dealings • Able & willing to pay attention to others and encourages dialogue • In a position to make decisions and the stand by position them • Understand commercial and risk consequences • Sensitive to corporate politics • Effective communicator • Able and ready to raise potentially controversial issues • In a position to operate in fast-paced 24/7/365 environment • Flexible, willing and attentive to consider changes. • In a position to lead and motivate people • In a position to are a united team member and encourage team collaboration. • Resilient and in a position to cope in demanding fast-paced environment • Persistent and continually works to have success

Concerning the ongoing company

WFC Holding was created out of market dependence on specialist shared services support functions in the UAE. WFC Holding has expanded its service offering rapidly, capability, and clientele to become a built-in business process outsourcing company.

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