Soft Services Manager – Big Fish Recruitment – Abu Dhabi

The Role

The Soft Services Manager will undoubtedly be responsible for the website and housekeeping cleaning operation, waste management, pest control, administration and security of different projects. Duties & Responsibilities: • Ensures quality housekeeping and cleaning in royal, VIP, and staff zones of the project. • Completes and maintains all records, establishes performance and controls checks essential to quality accomplishments and tasks regarding his section. • Handles maintenance needs, coordinates repairs, and follows through to corrective measures. • Recommends complete or partial renovation as so when necessary • Coordinates interior decoration activities, if any • Ensures security standards • Completes personnel appraisals for his staff and recommends promotions, contract renewals, and terminations. • Fills out attendance reports for his staff for submission to the payroll section • Works closely with technical staff for implementation of maintenance needs • Conducts periodic meetings with his staff for smooth work performance • Responsible for assessment, procurement, and management of small projects specific to the Operations Department as agreed with the Facility Services Manager. • Responsible for providing a key interface between project customers and the contracted service providers on a day to day basis • Responsible for monitoring key elements of the FM service and reporting to the Facility Services Manager • Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day to day basis • Closely working with the Facility Services Manager on financial tracking and reporting to ensure all services are delivered within agreed budgets and defined service levels. • Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement • Responsible for the supervision of all housekeeping staff, their welfare, training, development, uniforms, and wellbeing. • Build and keep maintaining strong working relationships both and externally internally. • Demonstrate management and leadership skills to motivate, coach, and mentor team. • Utilize the principles of project management methodology to ensure operations-related projects are managed effectively.


  • 5-10 years’ soft services/housekeeping experience. • Experience in quality housekeeping standards supervises the housekeeping workforce. • Experienced in the English language both oral and written • Experienced in Office Computer Applications, Word, Excel, Access, Power-point

About the company

Service Our aim would be to provide our candidates and clients with a frequent, quality service that goes beyond typical, giving them satisfaction and complete rely upon our capability to meet their needs. Knowledge Big Fish consultants specialise within their fields and also have extensive experience in the beyond and region. We take pride inside our knowledge and network and think that our relationships are designed on trust and integrity and so are made for the future. Care At Big Fish, in addition to looking after the social people we use, we care about the planet and environment we reside in also, that is why Big Fish support initiatives that promote human welfare, environmental sustainability and protection.

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