Soft Services Manager – Big Fish Recruitment – Abu Dhabi

The Role

The Soft Services Manager will undoubtedly be responsible for the website and housekeeping cleaning procedure, waste management, pest handle, administration and protection of different projects. Duties & Responsibilities: • Ensures quality housekeeping and washing in royal, VIP, and staff zones of the project. • Completes and maintains all records, establishes performance and settings checks necessary to high quality accomplishments and tasks regarding his section. • Handles maintenance needs, coordinates repairs, and follows through to corrective measures. • Recommends full or partial renovation as so when necessary • Coordinates inside decoration activities, if any • Ensures security standards • Completes employees appraisals for his employees and recommends promotions, contract renewals, and terminations. • Fills out attendance reports for his staff for submission to the payroll section • Works closely with technical staff for implementation of maintenance needs • Conducts periodic meetings along with his staff for smooth work performance • In charge of assessment, procurement, and management of small projects specific to the Operations Department as agreed with the Facility Services Manager. • In charge of providing an integral interface between project customers and the contracted providers on a daily basis • In charge of monitoring important elements of the FM service and reporting to the Facility Services Manager • In charge of tabs on supply partners/contractors service delivery and customer interface on a daily basis • Closely dealing with the Facility Services Manager on financial monitoring and reporting to make sure all services are shipped within agreed budgets and described service levels. • In charge of providing a continuing improvement review and development of initiatives to boost or rationalize hard services to attain optimum performance and full customer engagement • In charge of the supervision of most housekeeping staff, their welfare, training, development, uniforms, and wellbeing. • Construct and keep maintaining strong working human relationships both and externally internally. • Demonstrate administration and leadership abilities to motivate, coach, and mentor team. • Make use of the principles of project management methodology to make sure operations-related projects are maintained effectively.


  • 5-10 years’ soft services/housekeeping experience. • Experience in quality housekeeping standards supervises the housekeeping workforce. • Experienced in the English language both oral and written • Experienced in Office Computer Applications, Word, Excel, Access, Power-point

About the company

Service Our aim would be to provide our candidates and clients with a frequent, quality service that goes beyond typical, giving them satisfaction and complete rely upon our capability to meet their needs. Knowledge Big Fish consultants specialise within their fields and also have extensive experience in the beyond and region. We take pride inside our knowledge and network and think that our relationships are designed on trust and integrity and so are made for the future. Care At Big Fish, in addition to looking after the social people we use, we care about the planet and environment we reside in also, that is why Big Fish support initiatives that promote human welfare, environmental sustainability and protection.

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