Soft Service Manager – Hill International, Inc – Abu Dhabi

Hill International, with an increase of than 2,900 professionals in 70 offices worldwide, provides program management, project management, construction management, along with other consulting services to clients in a number of market sectors. Hill has participated in over 10,000 project assignments with a complete construction value greater than $600 billion. Engineering News-Record magazine recently ranked Hill because the eighth-largest construction management firm in america. To find out more on Hill, please visit our website at

General Description of Role and Responsibilities:

  • In charge of effective delivery of soft services comprising of Catering, waste management, Cleaning (indoor, outdoor and façade cleaning), pest control, indoor plants maintenance.
  • In charge of standardization of the grade of soft services provided throughout various facilities and locations over the UAE
  • Oversee performance of assigned contractors to make sure scheduled services and reactive services are completed based on the scope/SLA stipulated in the respective contracts.
  • Liaise with management and stakeholders to make sure services are sent to the expected standards
  • Handle escalations with regards to services supplied by soft services contractors.
  • Manage and daily oversee, weekly and monthly performance evaluation audits for soft services contractors
  • In charge of monthly performance evaluations consistent with contractual SLA/KPIs.
  • Responsible to make sure soft services are given in compliance with relevant regulatory and Group HSE requirements which might change from time and energy to time.
  • Must have the capability to communicate across all known degrees of the business including operation reporting, data trending and analysis, executive presentations / management performance and reporting reporting.
  • Manage outsourced and in-house resources to attain compliance with company policies, guidelines and procedures while ensuring operational and financial efficiency.
  • Informs themselves of the relevant Quality, Environmental, Occupational and safety Health Policies, Procedures and manuals set up within Hill International, and ensures continued compliance with one of these requirements while utilized by Hill.
  • Perform other duties as assigned by the relative line manager/supervisor.

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