Senior FM leaders resistant to digital progress, says research

Even more than two-thirds (71 %) of C-suite executives, directors and senior supervisors are sceptical concerning the benefits of implementing home based business technology.

Relating to new analysis, the Connected Business report, produced by electronic transformation specialists Sigma Dynamics, together with used futurist Tom Cheesewright, outdated attitudes towards technology amongst senior facilities administration business leaders are in risk of jeopardising upcoming business survival.

Exploring this scepticism, the extensive research demonstrates 64 per cent are usually doubtful that it improves efficiency, 71 % cynical about its capability to improve efficiency, and 79 % question its positive effect on customer relationships.

Interestingly, 13 % think technology could cause carefully problems or even implemented, while eight % worry that the price outweighs the huge benefits often, and another eight % believe the traditional method of operating works more effectively.

Colin Crow, MD of Sigma Dynamics, commented: “From these statistics we are able to infer that lots of senior businesspeople in the facilities administration industry which have been burned by previous electronic transformation efforts. It really is quite common for companies to find the wrong technologies unfortunately, or roll them out without good enough support for workers, which can be too costly mistakes.

“A few of these misconceptions are usually therefore understandable, but because the twin threats of Brexit and the Covid-19 show us within the last year, the continuing business landscape can transform with incredible speed.

“Organisations should be agile and open-minded to be able to deal with the impact of the, and other, national and global problems that people will all encounter inevitably, and it’ll soon become extremely difficult for companies to thrive minus the assist of strategically planned and applied technological innovations.

“However, from our research it’s frustratingly clear these events still haven’t served as a wake-up demand complacent business leaders.”

The report discovered that a lot more than two-thirds (71 %) of these surveyed think that Brexit will have a direct effect on the customers’ demands and expectations on the next five years, while 59 % believe that the pandemic will, suggesting that a large proportion are conscious of a number of the difficulties that potentially lie ahead.

However, 40 % said they don’t think that changes in customer demands and expectations will demand the adoption of more business technology, and only half believe events such as for example Brexit and the Covid-19 pandemic have made business technology more necessary to success.

Worryingly, only a fifth (21 %) said they believe they have to implement more technology to be able to remain competitive.

Applied futurist, Tom Cheesewright, added: “Covid-19 catalysed investment in technology, but that investment was overdue often. If we are in order to avoid playing catch-up once the next challenge hits – or another opportunity appears – then we have to be thinking now in what changes to your technology, processes, models and culture can best prepare us for future years.

“Making the proper investments in technology, and skills, is really a critical section of future-proofing any continuing business, adding agility and resilience.”

In February’s edition of FMJ we asked a cross-section of FM suppliers because of their views on the digitalisation of facilities management and the role played by data analytics in measuring the grade of service levels in the foreseeable future. Click here to learn our Digital Workplace feature and discover what they said.