SENIOR CUSTOMER SERVICES OFFICER – Etisalat


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Etisalat

Dubai, UAE

Posted 2021/10/03 04:57:34

Expires 2021-10-13

Ref: JB1100006059

New

Job Description

Emirates National Standards Classification of Occupations

Position: Specialist / Officer – Retail Sales (Abu Dhabi/Al Ain/Dubai/Sharjah/Ajman/Fujairah/RAK)

 

 

Principal Functions

 

Accountable to receives & review customer requirements and applications. Means that all required documents and information can be found and processes the application form promptly and efficiently. Develops strong bond with customers, to create demand and to be able to enhance revenue. Responsible to attain set KPIs in addition to high level of client satisfaction while interfacing with the client. Identifies and realizes pro-actively cross-selling and up-selling opportunities.

 

Duties & Responsibilities

  • Donate to the team spirit regarding a “sales oriented” and “customer support oriented” culture, commitment and sense of belonging on the list of united team.
  • Educate the client on the ongoing service, equipment and facilities available, explores opportunities for vertically generating demand and selling.
  • Establish relationship and bond with the client through cordial, professional and respectful interaction. Ensures that the clients are satisfied in every full cases.
  • Identify the customer’s segment gain maximum knowledge on the client through participating in builds and dialogues customer profiles.
  • Maintain proper documentation, records on all pending services and advises concerned team for follow-up and feedback.
  • Processes all assigned telecom services relative to approved Company practices and procedures.
  • Promise future support for the client to generate customer retention and loyalty and attends all queries of the client.
  • constructive feedback and ideas for improvements

  • Provide, as required.
  • Provide the customer with time deliverables i.e. appointment time, equipment, allocated and receipt number whenever you can.
  • Receive personal in addition to team sales targets from the immediate supervisor and ensures meeting them.
  • Responsible to stick to duty roster/sales schedules at fine times.
  • Review the client and application requirement, ascertains the correctness of the compliance and data with necessary formalities and understands the client needs.
  • Takes ownership of the customer’s needs and requirements and means that they’re satisfied. Identifies and realizes pro-actively up-selling and cross-selling opportunities.

Skills

Education, Experience & Skills

Bachelor Degree in Marketing/Business Administration with years of experience in Sales/Customer Relationship or similar capacity

  • Capability to cross-sell/up-sell Etisalat products
  • Communication Skills
  • Customer Management/retention skills
  • Customer Profiling and Market segmentation
  • Customer support orientation
  • Industry awareness and business acumen
  • Understanding of Sales and Marketing concepts
  • Networking and relationship building
  • PC Skills and working understanding of the Internet
  • Products/services knowledge
  • Service provision cycle and procedures
  • Team working

Sub Job Title

Specialist / Officer – Retail Sales (Abu Dhabi/Al Ain/Dubai/Sharjah/Ajman/Fujairah/RAK)

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Job Details

Dubai, UAE

Telecommunications

Employer (Semi Government -Federal)

CUSTOMER SUPPORT and Call Center

2021-10-20

1

Preferred Candidate

Career Level
BASIC LEVEL

Years of Experience
Min: 2 Max: 5

Degree
Bachelor’s degree

CONCERNING THIS Entity

At Etisalat, we realize great things happen when opportunity and talent cross paths. Acquiring the proper talent is the most significant key to your growth. At Etisalat, we have been dedicated to assisting you develop, learn and grow.

Our vision “Driving the Digital Future to Empower Societies” is targeted on causeing this to be digital future possible by facilitating, creativity and bringing technologies into the future to all or any our customers across our markets. At Etisalat you’re encouraged by us to be creative, and work with a number of the industry’s state-of-the-art minds on high impact assignments to create your career fulfilling.

We’re an extremely engaged team doing work for an excellent brand and delivering an incredible customer experience each day, guided by our four values: customer centricity, collaboration, empowerment and agility.

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