Global datacentre and critical environment specialist, Keysource, has been awarded a two-year contract extension by Royal Holloway, University of London. It builds on an effective 10-year relationship where Keysource has provided critical infrastructure services for the faculty.
Under the terms of the offer Keysource will undoubtedly be providing a thorough critical facilities management solution, supporting the University’s entire data centre estate with a 4-hour reaction to site, ensuring maximum responsiveness through the University’s peak times.
Keysource will be in charge of owning a coordinated also, planned preventative maintenance programme (PPM) with accurate and detailed records assisting to ensure equipment and service uptime, whilst identifying potential trouble spots. This will provide quick access to key data, and therefore all stakeholders shall have transparency of issues impacting health, safety, statutory and environmental compliance.
Commenting on the brand new contract, Daren Bezants, Head of Maintenance at Royal Holloway, said: “Keysource is a trusted advisor for quite some time and understands our priorities and service expectations. Through the entire past 10 years they will have never become complacent and also have delivered continuous improvements across our data centre estate. As a complete result it was a straightforward decision to increase our agreement using them.”
Luke Brimelow, Key Account Manager at Keysource, added: “We have been delighted to possess been awarded the extension of the service agreement with Royal Holloway University, a person who we have caused for over a decade. Throughout our partnership using them we have ensured that end-users are given with well-run on-campus data centre facilities being an absolute priority. That is testament to your commitment to providing a fantastic customer experience to your service contract customers and our specialist method of the management of facilities necessary to education establishments.”