PPSPower is really a trusted provider of back-up power solutions for businesses and organisations in an array of industry sectors operating through the entire UK. Any modern building might suffer a lack of mains power because of downed lines, malfunctions at a substation or perhaps a true amount of other reasons. That’s why it is essential not only to possess back-up power, but regular maintenance and servicing to make sure power is continuous and business is never affected.
Growth through COVID
The largest challenge for a generation may be the COVID-19 pandemic undoubtedly. However, PPSPower established cloud-based systems for several of telephony recently, CRM, parts, planning and field software. This meant that at the height of the lockdown, individuals were in a position to work freely from your home without any influence on customer support and departmental communication.
As a complete result, PPSPower could grow of these challenging times. Within the last 1 . 5 years eight new folks have been used in full-time roles. The ongoing company in addition has taken on several apprentices in finance and electrical engineer. You can find three more apprenticeship vacancies at PPSPower currently.
PPSPower hired Josh Hampshire to are Group Operations Manager, covering PPSPower, Glenace, Generator Warehouse and our sister company YorPower. Josh hasn’t worked in the back-up power industry and joins after serving 16 years in the gas industry. He’s got worked his way from as an apprentice trained engineer to senior management inside a major utilities provider.
Claire Barker has joined the company’s Service Control Team, moving from national specialist services provider where she was a Labour Controller.
Lydia Macklam has joined the inner Sales Team. Lydia includes a complete lot of customer support experience and you will be a great asset.
Sammie Wells, who started because the cleaner at PPSPower, is really a valued person in the Service Control Team now. She revealed she’s a natural knowledge of mechanical engineering, having rebuilt a motorbike in her garage!
Additionally, five new field engineers have recently joined PPSPower to service clients in the south of the united kingdom.
PPSPower is in an exceedingly strong and healthy position to cultivate now. Our biggest customer contributes significantly less than 4% of our turnover, gives us the reassurance that people can to suffer the increased loss of any single customer (something we don’t wish to accomplish) and understand that we would not want to lessen our staffing levels.
Managing Director Stephen Peal loves to control growth to make sure that PPSPower doesn’t become too large, too fast and that the business can sustain optimum level of customer support always.
“I’m delighted with this performance as an organization because the pandemic, which saw us continue steadily to grow even though many companies went the contrary way. We’ve stuck to your principles of delivering excellent customer value and service, backed by way of a multi-skilled and loyal team.
“We won’t belong to the trap to become complacent and can stay alert to new technologies, especially around battery development pertaining to UPS units and alternative fuel answers to diesel. This will make sure that we are able to develop the team’s skill sets and our service offering consistent with these developing trends in sustainability and reliability.”
That is illustrated by the next customer support results:
- 95% of our sales staff were voted ‘good’ or better
- 100% of our clients would recommend us
- 100% of our engineers are ‘well presented’
- 95% of engineers arrived promptly
- 95% of our operations staff were ‘good’ or better
The view or information contained within these unedited pr announcements, are that of the ongoing company producing it rather than necessary the views of kpm.