Operations Manager Facility – Al Futtaim Group

Job Explanation

Operations Manager Service | IKEA Yas Island | Abu Dhabi

Concerning the Function

You guarantee safety of most visitors and co-employees by maintaining an excellent level and regular of cleaning, security and maintenance. You contribute to a cushty and pleasant shopping encounter positively.

You’re in charge of:

SISAN(shop in shape as brand new)

  • Making certain the shop building and all specialized areas of the shop are frequently maintained to supply a safe, thoroughly clean and functional environment:- electrical power, phone system, loud speakers, fire avoidance and alarm techniques, ventilation, water techniques, etc. All specialized installations used to move visitors, goods and clients like elevators, travellators, escalators, etc.
  • Cleanliness of shops inside parking and locations and outdoor areas, including the store roofing and façade.
  • The maintenance expenses and service agreements for all store providers
  • Management of internal providers:- cleaning – performance administration through audits and kpi’s


  • To make sure a safe shop for customers and guests – normal audits and kpis’s, regular evacuations and activity programs.
  • Crisis management programs and activities

Protection checks

  • Administration of internal suppliers:- protection – performance administration through audits and kpi’s
  • Teaching and sec checks to make sure store protection

Store Functions  time planning will be documented

  • To make sure that Duty manager programs and peak, updated and applied to make sure smooth store procedures

Key Particular Accountabilities:


  • Make sure that the shop is clean – all client areas, offices, along with other non-consumer dealing with departments
  • Make sure that the store upkeep is kept up-to-date and a weekly/regular and annual maintenance strategy is in place, that is implemented
  • Re-negotiate all store agreements, with the Operations supervisors in another Alfuttaim IKEA stores also to use central providers where achievable 
  • Make sure that all capex and shop maintenance costs are precisely budgeted for and the expenses managed on an on-going schedule.
  • Perform audits on the exterior cleaning supplier, making use of checks and audits
  • Drive functionality through KPI’S, meetings and normal up-date meetings
  • Ensure a well-trained washing workforce on IKEA shop evacuations and their function, customer service and common SOPS


  • To make sure that the shop is safe for website visitors and customers all the time;- before and after business, day and night period
  •  To teach and audit the shop groups on the evacuation procedures, codes along with other emergency details. To program and take corrective motion based on the results
  • To schedule and actions yearly programs for evacuations, generator energy and tests failing simulations;- To 
  • implement procedures and actions to make sure store basic safety
  • To examine and change current procedures where had a need to enhance store security: checklists, etc
  • To go to the store through the nightshift procedure and carry out exactly the same activity and audits as in your day. Ensure store protection during the night
  • Involvement in crisis management programs and manual documentation
  • To make sure all external suppliers employed in IKEA know about Evacuation processes and H&S needs whilst employed in our shops
  • Ensure sufficient fire marshals/first aiders are working all the time and that there exists a calendar for normal refresher teaching


  • To handle audits on the outside guarding supplier, making use of sec checks and audits
  • Drive overall performance through KPI’S, meetings and normal upgrade meetings
  • To make sure a well-trained safety workforce on IKEA shop evacuations and their part, customer service and common SOPS.


  • To possess a succession planning procedure set up for the CR and functions section 
  • In order to use and lead your group from a everyday and strategic planning procedure
  • To create and maintain a detailed knowing with the Regional Consumer Relations and Operations Supervisor

Store amenities administration:

  • To get a clear knowledge of all facilities administration within the store also to have the ability to react in case of a crisis situation;- Fire techniques, water pumps, sprinkler leaks etc
  • To boost the standards and functioning methods, keep your charges down, etc having an active function in every external supplier programs 

Store Procedures:

  • To make sure that the shop duty managers are properly been trained in the function of a store crisis
  • To function as owner of the shop duty supervisor checklist and duty supervisor routines 
  • To aid with the shop duty manager training day time
  • To handle evaluations and audits of the work manager processes; Feedback to the shop supervisor
  • To plan and frequently revise the peak time planning document
  • To schedule and perform peak day testimonials
  • To handle normal audits on SOPS. Realignment when required 
  • To aid the regional and shop team plan the annual business plan also to follow-up on where we have been and to make suggestions where needed.


About you

You’re a separate and dynamic person prepared for a more impressive scope of obligation. You want to business lead, inspire and create a strong team. You need to develop a better life for some at their houses.

What’s even more, we believe which you have the next knowledge, capabilities and inspiration:

  • Live life and talk about the IKEA values each day
  • University graduate in Facility Administration/Civil Engineering/Mechanical Engineering/HSE/Electromechanical Engineering
  • Minimum 5 to 7 years in Functions or Facilities Administration with at the very least 5 yrs in a management capability
  • Knowledge and qualifications aligned to Amenities management/Structure (Engineering) 
  • Capability to manage multiple shops, expansion plans and shop projects as well as on-going work specifications
  • Technical MEP understanding
  • Retail history is favourable, IKEA knowledge is recommended
  • Strategic Preparing and Analytical Abilities
  • Effective Conversation
  • Commercial information
  • Strong Leadership abilities and Problem-solving ability. 
  • Knowledge of Sustainability 
  • Versatile to focus on rotational shifts, weekends and or open public holidays

Job Information

Job Place
Abu Dhabi, United Arab Emirates

Company Market

Company Kind
Employer (Personal Sector)

Work Type
REGULAR Employee

Monthly Income Range

Amount of Vacancies

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