Operation Manager (Hard Services Manager) – Subject to Contract Award – Serco Plc – Abu Dhabi

Operations Manager (Hard Services Manager)
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Change lives

The working job Opportunity

Serco is really a FTSE 250 international company which combines commercial know-how with a deep public service ethos. Serco customers are seeking expertise in managing their people, processes, assets and technology better. We advise economic decision makers, design innovative solutions, integrate systems and – primarily – deliver quality services right to the public.

Serco is seeking to hire a Operations Manager (Hard Services Manager) to be located in Abu Dhabi, for a project that shall provide inspection, repair and maintenance service connected with Hard FM services. The hiring because of this project is at the mercy of contract award. The perfect candidate will support with activities across event delivery and you will be in charge of management of the providers and integration of site-wide operations.

Key accountabilities Management a surgical procedure support services functional area and venue plans To aid with any functional requirements Ensure implementation an adherence for several event wide policies and procedures Represent as required the operations support services department in matters linked to maintenance operations regarding safety and operational issues.

Act as the original point of contact for onsite Operations support services activities.

Work alongside the correct zone, functional area Managers, such as for example ceremonies, International venue and participants management on ensuring a seamless delivery of Operational support

Manage proficiently allocated teams responsibly and, providing effective line management to direct reports Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to provide all use appropriate governance and quality standards

What we have been looking for inside our candidates:
Serco wants candidates with a person service mindset, who’ll seek to recognize and meet needs, take swift action to solve issues with integrity. They’ll be great decision and leaders makers, who’ll support innovation and continuous improvement among their team members actively. The candidate shall generate trust, personal committment and the capability to guide and delegate responsibility &amp effectively; to maxmise the deliverables appropriately.

Specific requirements

6+ years’ experience, two years which were in an identical role working inside a highly complicated and dynamic environment, with specific experience linked to Hard Services facility management operations.

Degree in equivalent or engineering, focusing on Power systems and large networks including infrastructure/Electrical

Programme management experience coordinating complex major event projects.

Knowledge of Hard and Soft Service operational dependencies and effect on other functions and non-operational directorates.

Communicates well and consistently from Senior Management level right down to large teams of workforce e.g. volunteers

Experience in managing Teams within the Facility Management industry.

Experience in dealing with multi-agency stakeholder

Dealing with Serco

At Serco, not only may be the nature of the ongoing work we do important, everyone has important role to play.


We have been a team of 50,000 people in charge of delivering essential public services round the global world in areas including defence, transport, justice, immigration, citizen and healthcare services. We are innovators, focused on improving and redesigning public services for the advantage of everyone.

Join Us

By joining Serco you should have unlimited usage of our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues that are passionate about diversity, inclusion and belonging.

Take pride in everything you do

Serco is focused on Equal OCCUPATIONS and is focused on ensuring the safety of most of its employees through its Zero Harm initiative. Please visit www.serco.com/careers to find out more.

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