Moat awards £200m housing repairs and maintenance deal to Morgan Sindall Property Services

Morgan Sindall Property Providers has secured a 10-year property maintenance&nbsp and repairs;services contract with casing association Moat.

The agreement, really worth over £200 million, will commence in April 2022 with Morgan Sindall Property Solutions  supplying responsive repairs, out-of-hrs void and providers works to 11,500 of Moat’s 20,000 houses across east London south, Kent, Sussex and essex.

The agreement has the substitute for be extended by way of a further five yrs and contains the flexibility to add additional requirements, such as for example cyclical developing and redecoration safety functions.

A multi-stage tender workout was completed and evaluation was predicated on an evaluation of both price and quality of provider, concentrating on consumer experience and high-quality support delivery heavily.

Moat’s clients were consulted extensively through the tendering process. More than 1,000 clients provided opinions through surveys and online workshops. A PERSON Review Panel was made to learn and critique the assessment questions delivered to potential suppliers, to supply responses on how the brand new companion could deliver social worth, and to help measure the tender responses of shortlisted providers.

Steve Nunn, Executive Director of New Growth and Company at Moat, mentioned: The shipping of a high-high quality, customer-focused services is of paramount significance to us, so that it was great to possess so much client involvement in the tender procedure also to have their insight at the heart of the new agreement.

“We anticipate dealing with Morgan Sindall Home Services who obviously demonstrated in the tender procedure how they’ll deliver an exceptional assistance that meets the different needs of our clients, alongside exciting sociable initiatives for the communities.”

Alan Hayward, Handling Director of Morgan Sindall Home Providers, added: “We have been so very happy to be dealing with Moat who obviously share our ideals and are enthusiastic about providing a high-quality program and the perfect experience to customers. We have been looking towards delivering social worth initiatives which are usually relevant and engaging for communities and customers.”

Moat will continue steadily to engage with clients through the entire mobilisation process so when the contract is established and managed.