Mace names new head of FM consultancy

Andrew Smart has been appointed Head of FM Consultancy within Mace’s facilities management business, Operate, and can lead the business’s growth plans globally, solidifying its role in workplace experience management.

The appointment follows the publication of Mace’s 2026 strategy, outlining ambitious plans for another five years as an objective driven business, setting bold sustainability targets.

Smart, who has vast experience on the market having held roles at CBRE previously, Wakefield and cushman, and Sodexo, rejoins Mace’s Operate business after a decade away. As Head of FM Consultancy, he’ll grow and develop the global consultancy team and the ongoing service offer consistent with Mace’s strategy, to look at new technology and approaches that concentrate on creating the perfect end-user experience in probably the most sustainable and effective way.

Talking about his new role, Smart said:  “I’m delighted to rejoin Mace at an essential time of growth, helping clients to transform their workplace experience and driving sustainable and optimised solutions for global corporate occupiers.

“Mace’s Operate business already comes with an enviable reputation as a long-standing partner of preference for a few of the world’s biggest brands. I’m excited about the chance to build with this also to drive our Facilities Management Consultancy business to function as leading provider of intelligent solutions and advisory services to clients throughout the world.”

Ross Abbate, CEO for Operate, said:  “At this type of crucial time for the facilities and workplace industry I’m delighted to welcome Andrew back again to Mace, where his work will undoubtedly be paramount in growing our service offer and supporting our ambition to provide exceptional experiences for the workplace clients.

“Andrew and the FM consultancy team certainly are a crucial area of the workplace management journey, sufficient reason for their combined experience I’ve without doubt Mace’s Operate business will undoubtedly be one step nearer to as an industry leading workplace provider.”

Smart is really a respected thought leader over the FM and workplace industry and contains featured as a normal in a variety of industry events. In 2017, Andrew  was recognised by the Institute of Workplace and Facilities Management (IWFM) for his work, receiving the ‘Leader of The Year’ award at its annual ceremony.