The London Borough of Hillingdon offers renewed its managed providers contract with worldwide datacentre and critical atmosphere specialist Keysource for an additional two years.
The agreement renewal builds on an effective partnership spanning over 15 many years and can see Keysource ongoing to supply planned and reactive upkeep and assistance on the essential USP infrastructure through the entire Council’s datacentre estate.
The service includes the provision of a 24/7 emergency reaction in case of an concern benefitting from the guaranteed four-hour reaction to site plus a help table for out of hrs support. All data will undoubtedly be stored within Keysource’s service administration platform that will provide contract management and management.
Furthermore, Keysource provides undertaken a substantial upgrade project getting rid of a legacy UPS in Uxbridge and setting up a new system. This is done during working hrs, without downtime, utilising an expert lift and shift program to provide the equipment in to the basement and right into a relatively tight room.
Michael Clarke, Solution, Style & Cloud Operations Supervisor at London Borough of Hillingdon, mentioned: “Keysource possess supported our UPS gadgets for over 15 yrs, giving us the self-confidence our critical systems will stay unaffected by power failing or surge, and ensuring each section of the company can continue steadily to provide services to your inhabitants during any disruption to your power. The recent substitute presented some challenges linked to web site accessibility and our necessity to execute the upgrade without impacting the reside environment. Our long-expression working connection with Keysource certain us they had the knowledge and experience to effectively complete the duty.”