year has taken tremendous challenges to facility managers worldwide

Earlier this. The COVID-19 pandemic required a prepared response to be able to ensure a clean and protected climate for healthcare workers, maintain and secure unused buildings or guarantee the correct usage of essential facilities amidst the transition to remote and homeworking.

There’s without doubt that response was backed by the effort and dedication of maintenance and facility management professionals, which played an integral role in the fight this global crisis.  

In 2021, the focus lies on ensuring an effective return to a fresh normal, this means facility managers again are once, right at the centre of the action. 

thank these professionals and help them ensure a safe return

To, Infraspeak created the Invisible Heroes 2021 campaign, launched on World FM Day (12 May 2021). Under this campaign, Infraspeak proposed to provide 2 yrs of its intelligent maintenance management platform (IMMP) free of charge, to four organisations in the Culture, Education, Hospitality and healthcare areas.

per month later

Over, the campaign has closed and all of the applicants have already been reviewed, and it’s time t o (proudly) present the four winners.

Meet up with the organisations getting 24 months of Infraspeak, cost-free.

NOVA School of Science and Technology

NOVA School of Science and Technology is among the units of the NOVA University Lisbon. Its campus may be the largest in consists and Europe of several school buildings, in addition to laboratories, administrative and social buildings and green spaces.

Its TECH SUPPORT TEAM Division (DAT,  that is responsible for ensuring the maintenance and healthiness of most infrastructures and equipment in the campus, includes 26 people, including operational technicians, technical assistants and senior technicians.


Every, this united team manages maintenance requests via over 9000 students and researchers, 200 employees and 430 teaching staff, through each internal department’s secretariat.

All maintenance requests are managed having an internal Excel and platform files, rendering it harder to keep an eye on all activity (past, current or planned). The pandemic and the brand new processes it forced upon the procedure was created by the operation even harder. As Ernesto Santos (General Operational Manager) tells us, “all of the processes were changed by the pandemic deeply, both and strategically” operationally.

“We’ve had a whole lot of trouble sticking with remote work,for instance. Most of us had to be within person because we didn’t have the proper tools to manage all of the work being completed remotely”.

Furthermore, having less historical records implies that information is lost constantly. “At the moment, every right time a team member leaves, they participate of our understanding of the gear and infrastructures using them. Exactly the same happens when external teams rotate. Purchasing a platform like Infraspeak is really a plus because of this institution undoubtedly.”

For these reasons, Ernesto Santos made a decision to apply NOVA School of Technology and Science to Infraspeak’s Invisible Heroes campaign. Since he knows the platform’s capabilities because of past work experiences already, Ernesto adds that “it had been a need that people were alert to already. It will be fundamental for all of us to tackle the challenges we always do, but with an increase of focus now, more efficiency and much more organisation. We have the best of expectations concerning the usefulness of the platform, predicated on what we know about any of it and all its potential” already.

Hard Rock Hotel Ibiza

Hard Rock Hotel Ibiza , located by the Playa d’en Bossa, is among the most well-known hotels in the Balearic Islands. Section of Palladium Hotels Group, that is among the first Hard Rock Hotels in Europe. It has around 500 bedrooms, a big yard where live concerts are held, and a huge selection of equipment to be maintained.

The hotel’s internal maintenance team comprising 25 people, including managers, technicians and assistants) means that everything is functional and that guests have the very best experience possible throughout their stay. However, that’s no easy task when obsolete software, calls and paper sheets are your primary ways to talk to the united team.

Furthermore, the COVID-19 pandemic has forced a radical change with their processes, a reduced amount of the team (which now includes 18 people), and the adaptation to a string of new safety and preventive measures. Bursting with life and tourists once, Hard Rock Hotel Ibiza got its activity reduced to a mínimum for months at a time.

This unexpected scenario and the excess complexity have increased a need that the team had already felt even prior to the pandemic: to look at a management platform that could permit them to inventory equipment, manage work material and orders stocks, improve communication between your team along with other departments, and making certain the operation is really as efficient as you possibly can.

The solution came through Infraspeak’s Invisible Heroes campaign, to which Angel Fernandez, Hard Rock Hotel Ibiza’s second maintenance manager applied with respect to the hotel.

São Félix Hotel Hillside & Nature

São Félix Hotel Hillside & Nature is really a hotel unit built near the top of the S. Félix Hill, a fundamental element of the Costa Verde (“Green Coast”) region in the North of Portugal.

The hotel’s housekeeping and maintenance teams contain around 10 people, who execute and plan preventive and corrective maintenance tasks, and ensure the correct cleaning of the hotel’s spaces. These united teams are supported by external suppliers, a few of which are Infraspeak users aswell.

Communication between these teams (in addition to between your teams and the reception) is performed via WhatsApp, which leaves much room for errors too, loss and lapses of information. And discover a solution that could allow for a far more efficient communication, but to inventory equipment also, plan maintenance schedules, manage external maintenance suppliers and also control maintenance spending Nuno Félix (administrator) made a decision to connect with Infraspeak’s Invisible Heroes campaign with respect to the hotel.


The pandemic has deeply impacted the hotel’s, forcing them to implement more time-consuming and expensive hygiene and maintenance procedures, nonetheless it affected demand also, given the sudden decline in international and national tourism. However the administration saw this being an possibility to “reevaluate procedures also to restructure and modernise their operation”, making it efficient “more, profitable” and sustainable.

Getting usage of Infraspeak is really a big part of the hotel’s “digital modernisation plan”, this right amount of time in the Maintenance Management area, which poses increasingly more challenges to their capability to communicate and organise information. “We’re sure be far better prepared for maintaining our equipment” we’ll, says Nuno.

Enviro by Vatika Group

Enviro is really a company beneath the Indian group Vatika , with over 22 years of experience in facilities management services. They’re in charge of maintaining over 115 institutions in multiple fields, including 10 schools and 4 hospitals.

Within the last couple of months, Enviro’s main challenge lies precisely in managing these facilities and making certain almost all their users are safe, with a team that’s been reduced because of the impact of the pandemic – especially in a country going right through a crisis situation.

In accordance with Enviro’s CEO, Ajay Kumar Singh, Enviro India has generated a detailed partnership with municipal authorities to greatly help avoid the spread of COVID-19. The company’s workers have already been given housing near their work locations to be able to minimise travelling during lockdown, also to keep connection with people beyond your united team to the very least.

Taking into consideration the company’s large section of operation, its fast reaction to the challenges posed by the pandemic and the social context India is certainly going through as of this particular time, Infraspeak believes Vatika is really a rightful winner of the Invisible Heroes campaign.

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