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بنك الفجيرة الوطني
Posted 2021/10/04 04:54:39
To do something because the first level contact between IT and different business teams for seamless and effective delivery of IT Services and ensure effective checks and balances on financial facet of IT assets and services.
To control and perform the intranet and internet content management with strict adherence to communication related guidelines.
To aid other Is usually&T teams with various technical and administrative activities.
* First-level support for several applications/systems deployed in the lender.
*Support IT Service Desk team leader in day to day activities, getting right information from the users, calls logging, tracking and updating all IT issues.
* Intranet and Internet content management
* SQL scripts development and T24 reports extraction from data-mart on scheduled and on-demand basis
* User access management across several applications (AML, MRA, EDMS etc)
* To aid IS&T Senior Managers in strategic/tactical issues.
* To boost IT service Desk
- CUSTOMER SUPPORT: including customer-oriented telephone and email/chat abilities in order to respond quickly, competently, and patiently to customer requests politely.
- Problem solving: gathering information, evaluating options and offering good guide and solutions other associates to resolve their assigned issues.
- Training and education: ought to know how exactly to present complex technical information to non-technical audiences, capability to design and deliver instructional training will be valuable.
Sub Job Title
Senior Officer – IT Service Desk
Years of Experience
Min: 3 Max: 5
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