In The Wake Of COVID-19, Empower and Engage Your Facilities Staff

The global pandemic has changed the facial skin of facilities management forever. New processes for keeping facilities clean, disinfecting requirements, and strains on “normal operating procedures” have upturned how every facility team now functions. But, potentially, nowhere in facilities management has been affected around retaining and hiring associates.

The info is startling. In a recently available study of 10 almost,000 facility managers, Software-as-a-Service (SaaS) provider 4insite found nearly 40% of facility management teams cited staffing, recruiting, and hiring issues. These challenges mean facilities don’t have the staff to help keep their buildings clean and safe.

The stakes are high. In accordance with a 4-M white paper on “How Janitorial Turnover Impacts YOUR ORGANIZATION”, it costs typically $4,650 to employ a new employee. The main point is clear: Turnover hurts facilities already operating with thin margins.

Associates will be the backbone of facilities management, and in age COVID-19 now, retaining and hiring associates is crucial for each facilities manager. It’s right time and energy to rethink essential workers. Small investments shall return big results.

The facilities teams enjoying effective staffing and retention practice several key strategies around buying and empowering their teams. Listed below are both leading strategies…


Buying world-class training programs is an excellent solution to support your staff. But, not absolutely all training programs equally are manufactured. To amp up your training programs, follow these four guidelines:

  1. Spend money on technology to create trainings accessible for the associates. Training platforms ensure it is an easy task to assign trainings to your associates and track their progress.
  2. Offer trained in your associate’s native language. Frequently, training programs are designed only in English, while often, most associates speak other languages. To meet up your associates’ needs, offer training programs within their language. This can make working out “stick” and become more relevant.
  3. Shorten the sessions. Training programs tend to be too long, with much irrelevant information too. Shorten your workout sessions to 10 minutes or less, to create them simpler to consume and less disruptive to working hours.
  4. Offer training incentives. Give your associates bonuses or extra incentives to perform their training programs. This can be a win-win for you personally and the associate. When associates complete their training programs, you will be assured that the grade of your facility shall improve.

Empower Your Associates

All associates desire to feel valued and autonomous. But, traditionally, associates are either micromanaged or under-managed often. It’s time and energy to change this management practice to aid and empower the building blocks of one’s facilities management team.

To empower your associates, focus on several key strategies:

  1. Much like training, find the appropriate mix of technology to create empowerment programs together with your associates. This may mean communications tools, employee reporting tools, and easy ways for the employees to talk about feedback.
  2. Focus on an operating job description. Get alignment together with your associates by clarifying their exact responsibilities.
  3. Start communication. Encourage your associates to talk to you about their working environment. You might be surprised to get growth opportunities. Again, little changes-even the power for associates to talk to leadership directly-make a significant difference in your associates’ satisfaction.
  4. Encourage “ownership” of the facility through report-its and audit scores. Giving associates opportunities to operate a vehicle the grade of the facility promotes teamwork and will be made right into a fun challenge between teams.

The only path to attract, hire, and retain a world-class facilities team has been thoughtful strategies and consistent implementation coupled with best-in-class technology.

The aforementioned strategies are a starting place just. Your team and situation will undoubtedly be unique. However the goal of buying and empowering your team shall yield tremendous results, both for the facilities management practice as well as your building occupants.

For more insight on retaining and attracting facilities staff, on Thursday attend a free of charge webinar, October 14 presented by 4insite, with Facility Executive . The discussion shall include experts from 4insite, and a facility customer’s story. Register today as of this link.

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