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Abu Dhabi, UAE

Posted 2021/04/05 09:02:10

Expires 2021-04-11

Ref: JB1100004930


Job Explanation

Emirates National Specifications Classification of Occupations

Key Duties

  1. Create, deploy and keep track of performance of Device Learning Models/Options at OPCOs
  • Individually create (code) Device Learning Versions using Python to resolve Consumer Business difficulties including data administration, automation and creation
  • Create standardized CVM & Analytics Equipment
  • Ensure timely scoring and Advertisements of Versions deployed at OPCOs
  • Monitor Channels useful for communication – Eg. Pull, Press and Digital Stations
  • Track Conversions
  • Measure Company Impact

2 Co-ordinate and manage a group of data researchers

  • Manage, on a daily foundation
  • oversee and steer a group of external assets providing Advanced analytical versions

  • Ensure timely delivery of top quality outputs
  • Assistance Director CVM with all factors related to project worth and pipeline development


3 Measure and monitor performance of most CVM routines/Initiatives   across OPCOs . A few examples listed below:

  • CVM Income – Prepaid, Postpaid, Global Roaming, FTTH, VAS, MFS, Digital etc.
  • Marketing campaign and provide performance
  • Conversions across channels
  • Conversation, messaging and scripts

6 Prepare extensive CVM & Analytics Month-to-month Dashboard for several OPCOs

  • CVM Revenues
  • No. of conversion and Campaigns prices and incremental ARPU
  • % of bottom covered month-to-month through CVM Strategies
  • Campaign Combine – Upsell, Cross-market, Revive, Retention etc.
  • Conversation Channel Mix – New Stations added
  • Campaigns using Device Learning
  • ML Versions and revenue Influence
  • Dormancy Bucket Tracking
  • Churn Administration Performance

7 CVM Revenue Evaluation , Procedure Optimization and Insights across OPCOs

  • Analyze CVM Revenue from various segments and their motion
  • Analyze Income from different communications stations
  • downgrades/inactive foundation trends etc

  • Track.
  • Style/Optimize processes for different CVM Activities over the lifecycle

8 Conduct GENERAL MARKET TRENDS, CVM Customer Encounter and Competition Monitoring / benchmarking across OPCOs

  • Organize/Conduct GENERAL MARKET TRENDS on appropriate CVM Topics with OPCO Company Intelligence Teams every one fourth
  • Calculate CVM Customer Encounter through surveys on a monthly basis (conducted through Text message/Flash SMS/Internet/App)
  • Track Competitors CVM offers for several OPCOs and benchmark with OPCO Provides/Campaigns
  • CVM Features across OPCOs
  • Identify improvement areas and recommendations on CVM


  • Write-up Graduate Degree – ideally MBA from the reputed Institute/University
  • Bachelors in Engineering (Favored)

Technical Abilities

  • Encounter with multiple analytics strategies
  • Data management skills (e.g. querying, integration, mining, data-marts etc.)
  • Machine Leaning and Predictive modeling (neural networks, random forest, SVM, logistic regression, linear regression, decision trees, cluster analysis, association, market basket analysis)
  • Time-series forecasting (Exponential smoothing, ARIMA etc)
  • Optimization (linear programming, discrete optimization)

Knowledge of analytics tools (several required across each category) – Advanced understanding of Python is mandatory

  • Data Management: Alteryx, Advanced Excel, SQL
  • Data-warehouse/Database: Teradata/DB2/Oracle/MySQL/MS Access
  • Data Mining and Modeling tools/languages: Python, R, SAS (Base SAS + E-Miner)
  • BI and Visual Analytics: Tableau/Qlikview/Cognos /SAS Enterprise BI
  • Digital Analytics (Google Analytics)



  • He/she is likely to have at the very least 8+ years of experience, including significant experience in International Telecom Consulting or with Global Telecom Operator
  • Proven ability in customer analytics and understanding Customer Value Management (CVM)
  • Strong history of success in managing and dealing with high performing/ quality teams
  • Capability to capture and synthesize complex data and become compelling client insights
  • Financially literate with strong analytical / decision-making skills
  • Understanding of business technology and operations options / trends will be favorable
  • Superior critical and analytical thinking skills, and concentrate on intellectual rigor
  • Excellent written and verbal communications skills proven in the senior-level corporate environment
  • Capability to multi-task in a fast-paced, deadline-driven, globally matrixed environment
  • Strong commercial acumen that allows building deep and trusted client relationships
  • Highly collaborative and in a position to effectively partner with executives at all levels
  • History of excellence in execution and commitments with results
  • Superior capability to influence work and folks across boundaries.


Post Graduate Degree – preferably MBA from the reputed Institute/University

Sub Job Title

Senior Manager CVM and Analytics Operations

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Job Details

Abu Dhabi, UAE


Employer (Semi Government -Federal)




Preferred Candidate

Career Level
Mid Career

Years of Experience
Min: 6 Max: 11

Bachelor’s degree


At Etisalat, we realize great things happen when opportunity and talent cross paths. Acquiring the proper talent is the most significant key to your growth. At Etisalat, we have been dedicated to assisting you develop, learn and grow.

Our vision “Driving the Digital Future to Empower Societies” is targeted on causeing this to be digital future possible by facilitating, creativity and bringing technologies into the future to all or any our customers across our markets. At Etisalat you’re encouraged by us to be creative, and work with a number of the industry’s state-of-the-art minds on high impact assignments to create your career fulfilling.

We’re an extremely engaged team doing work for an excellent brand and delivering an incredible customer experience each day, guided by our four values: customer centricity, collaboration, empowerment and agility.

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