General Manager – Serco Plc – Abu Dhabi

Every day change lives

The operating job Opportunity

Serco Center East is seeking to hire General Supervisor for just one of its prestigious agreement to be located in Abu Dhabi. The incumbent will undoubtedly be accountable to manage the entire FM Functions of the Retail service (High-end RETAIL CENTER), planning, co-coordinating, managing all specialized and management methods and you will be accountable to guarantee the agreement delivers to contract Services Level Agreements with respect to your client & Serco.

Key accountabilities

Reporting to the Portfolio General Supervisor, this person will be in charge of all staff, and subcontractors, with the financial and operational performance of the contract with each other.

Develop, evaluation and monitor annual upkeep programs for the Task.

Recommend funds improvement works.

Develop, administer and review entire of life cycle substitute programs.

Represent client to navigate through various audits, inspections conducted by local bodies, insurance firms, bankers, investors etc.

Establish, policies and procedures for every ongoing service under management.

Develop, implement and review energy conserving replacement programs

Manage and direct the operations of the continuing business relative to Serco’s strategic plan, with an focus on standardization of procedures and policies.

Ongoing management of the chance Management program.

Meet agreed budgets (commitments) and business planning outcomes.

Direct, assist, support and advise line managers, supervisors, coordinators, team leaders or leading hands, ensuring the implementation of changes essential to meet evolving service delivery standards.

Conduct regular reviews on the info and HSQE Security Performance and seek methods to continually enhance the standards.

What we have been looking for inside our candidates:
We have been looking for anyone who has demonstrated analytical, organisational business and negotiation skills, have experience in Change Management and also have experience managing demanding FM and clients contracts. The incumbent ought to be a respectable leader with the capacity of developing close working relationships with your client to guarantee the mutual success for several stakeholders and longevity of the contract; anyone who has demonstrated commitment to the processes of continuous quality and improvement customer support. The incumbent must be somone who applies a robust knowledge of the financial context and key financial indicators to control budgetary soft spots and profit plans, catalyses and embrace new methods to improve results by transforming organisational culture, systems or products/services.

Specific requirements Connection with managing inside a Facilities Management (FM) environment. Experience in managing multi-disciplined People Managers including support functions (eg finance, procurement). Proven financial management expertise, the capability to control and meet budget objectives especially. Understanding of both international and local (UAE) statutory and legislated requirements in governing large properties. Understanding of international best practice in facilities management Degree holder in Facilities Management or similar qualification.

Dealing with Serco

At Serco, not only may be the nature of the ongoing work we do important, everyone has important role to play.

We have been a team of 50,000 people in charge of delivering essential public services round the global world in areas including defence, transport, justice, immigration, citizen and healthcare services. We are innovators, focused on improving and redesigning public services for the advantage of everyone.

Join Us

By joining Serco you should have unlimited usage of our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues that are passionate about diversity, inclusion and belonging.

Take pride in everything you do

Serco is focused on Equal OCCUPATIONS and is focused on ensuring the safety of most of its employees through its Zero Harm initiative. Please visit to find out more.

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