General Manager – Serco Plc – Abu Dhabi

Change lives every day

THE WORK Opportunity

Serco Middle East is really a well-established, leading organization in your community and wants an over-all Manager to lead among our prestigious commercial contracts in the UAE. THE OVERALL Manager will be in charge of the entire operations and Facilities Management service delivery of a significant Grade A Commercial Property and associated facilities in Abu Dhabi. This can be a rewarding opportunity to participate an successful immensely, established contract where our customer has placed their faith in us to aid them to meet up their objectives.

Key accountabilities

Reporting to the Citizen Services & Defense Operations Director, the overall Manager shall be in charge of the stakeholder relationships across wide and varied client representatives. The entire delivery and performance of a multiservice Integrated Facilities Management (IFM) Contract will undoubtedly be one of many responsibilities. The services include but aren’t limited by Estates Management (including all maintenance, specialist systems maintenance, projects & capital works and life cycle programs), Support Services (including Helpdesk, Customer & Guest liaison, Catering & Hospitality, Sports & Recreation, Transport, Mail, Portering and Office Services), Soft Services (including Cleaning, Specialist cleaning, Waste Management, Pest Control and Landscaping Services). THE OVERALL Manager shall also drive and deliver the transformation program of the second-generation IFM service delivery contract. Ensure the implementation of a fresh integrated asset management technology platform is delivered on-time and fully functioning according to contract commitment. Manage the Serco SUBJECT MATERIAL Experts (SME’s) delivery team and their appointed specialist providers. Concentrate on ‘Operational Excellence’ initiatives and adopt and implement LEAN strategies and processes in support to the client’s aspirations and requirements.

What we have been looking for inside our candidates:
We have been looking for a person with understanding of both international and local (UAE) statutory and legislated requirements in governing large properties. Understanding of international best practice in Facilities Management. Anyone who has demonstrable experience in delivering customer/client excellence in a executive and high-profile facility. A respected leader with the capacity of developing close working relationships with your client to guarantee the mutual success for several stakeholders and longevity of the contract. Has strong commitment to the processes of continuous improvement and exceptional customer support. Demonstrated advanced of interpersonal skills and proven capability to effectively communicate (in both oral and in written form) with all degrees of management, employees, customers, contractors, along with other stakeholders.

Specific requirements a decade minimum connection with managing inside a Facilities Management (FM) environment. 5 years minimum experience in managing multi-disciplined People Managers including support functions (e.g. finance, procurement). Have led a diverse, multi-cultured, multi-disciplined workforce to attain the ongoing work output and quality of services. In depth understanding of asset delivery and management of IS055001 standards. Extensive understanding of CAFM systems, FSI Concept IBM and Evolution Maximo/Tririga Proven capability to deliver digital asset management strategies. Proven financial management expertise, the capability to control and meet budget objectives especially. Degree holder in Facilities Management or similar qualification.

Dealing with Serco

At Serco, not only may be the nature of the ongoing work we do important, everyone has important role to play.

We have been a team of 50,000 people in charge of delivering essential public services round the global world in areas including defence, transport, justice, immigration, citizen and healthcare services. We are innovators, focused on improving and redesigning public services for the advantage of everyone.

Join Us

By joining Serco you should have unlimited usage of our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues that are passionate about diversity, inclusion and belonging.

Take pride in everything you do

Serco is focused on Equal OCCUPATIONS and is focused on ensuring the safety of most of its employees through its Zero Harm initiative. Please visit to find out more.

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