General Manager – Serco Plc – Abu Dhabi

Every day change lives

THE WORK Opportunity

Serco Center East is really a well-established, leading corporation in your community and is searching for a General Supervisor to lead among our prestigious commercial agreements in the UAE. THE OVERALL Manager will be in charge of the entire operations and Facilities Administration service delivery of a significant Grade A Commercial Home and associated amenities in Abu Dhabi. It is a rewarding opportunity to participate an successful immensely, established agreement where our consumer has placed their faith in us to aid them to meet up their objectives.

Key accountabilities

Reporting to the Citizen Services & Defense Operations Director, the overall Manager shall be in charge of the stakeholder relationships across wide and varied client representatives. The entire delivery and performance of a multiservice Integrated Facilities Management (IFM) Contract will undoubtedly be one of many responsibilities. The services include but aren’t limited by Estates Management (including all maintenance, specialist systems maintenance, projects & capital works and life cycle programs), Support Services (including Helpdesk, Customer & Guest liaison, Catering & Hospitality, Sports & Recreation, Transport, Mail, Portering and Office Services), Soft Services (including Cleaning, Specialist cleaning, Waste Management, Pest Control and Landscaping Services). THE OVERALL Manager shall also drive and deliver the transformation program of the second-generation IFM service delivery contract. Ensure the execution of a brand new integrated asset management technologies system is delivered on-period and fully functioning depending on contract dedication. Manage the Serco SUBJECT MATERIAL Experts (SME’s) delivery group and their appointed expert providers. Concentrate on ‘Operational Excellence’ initiatives and adopt and carry out LEAN strategies and procedures in assistance to the client’s aspirations and specifications.

What we have been looking for inside our candidates:
We have been looking for a person with understanding of both international and local (UAE) statutory and legislated requirements in governing large properties. Understanding of international best practice in Facilities Management. Anyone who has demonstrable experience in delivering customer/client excellence in a executive and high-profile facility. A respected leader with the capacity of developing close up working relationships with your client to guarantee the mutual success for several stakeholders and longevity of the agreement. Has strong dedication to the procedures of continuous enhancement and exceptional customer support. Demonstrated advanced of interpersonal abilities and proven capability to successfully communicate (in both oral and in written type) with all degrees of management, employees, clients, contractors, along with other stakeholders.

Specific requirements a decade minimum connection with managing inside a Facilities Administration (FM) environment. 5 yrs minimum knowledge in managing multi-disciplined Individuals Managers including support features (e.g. financing, procurement). Have got led a different, multi-cultured, multi-disciplined workforce to attain the continuing work output and high quality of services. In depth understanding of asset delivery and administration of IS055001 standards. Extensive understanding of CAFM systems, FSI Idea IBM and Development Maximo/Tririga Proven capability to deliver electronic asset management strategies. Proven financial management knowledge, the opportunity to control and meet spending budget objectives especially. Degree holder in Amenities Management or comparable qualification.

Dealing with Serco

At Serco, not only may be the nature of the continuous work we do essential, everyone has important function to play.

We have been a team of 50,000 people in charge of delivering essential public solutions around the global globe in locations including defence, transport, justice, immigration, citizen and healthcare solutions. We are innovators, focused on improving and redesigning general public services for the advantage of everyone.

Join Us

By signing up for Serco you should have unlimited usage of our Global Employee Systems – SercoInspire (Sex), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Systems, led by colleagues that are enthusiastic about diversity, inclusion and belonging.

Take pride in everything you do

Serco is focused on Equal OCCUPATIONS and is focused on ensuring the protection of most of its workers through its Zero Damage initiative. Please visit to learn more.

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