General Manager – Serco Plc – Abu Dhabi

Change lives every day

THE WORK Opportunity

Serco Center East is really a well-established, leading corporation in your community and is searching for a General Supervisor to lead among our prestigious commercial agreements in the UAE. THE OVERALL Manager will be in charge of the entire operations and Facilities Administration service delivery of a significant Grade A Commercial Home and associated amenities in Abu Dhabi. It is a rewarding opportunity to participate an successful immensely, established agreement where our consumer has positioned their faith in us to aid them to meet up their objectives.

Key accountabilities

Reporting to the Citizen Providers & Defense Functions Director, the overall Manager shall be in charge of the stakeholder relationships across wide and varied client representatives. The overall delivery and performance of a multiservice Integrated Facilities Management (IFM) Contract will end up being one of the main responsibilities. The services consist of but are usually not limited to Estates Management (which includes all maintenance, specialist systems maintenance, projects & capital functions and life cycle programs), Support Services (which includes Helpdesk, Customer & Guest liaison, Providing & Hospitality, Sports & Recreation, Transport, Mail, Portering and Office Services), Soft Services (including Washing, Specialist washing, Waste Management, Pest Control and Landscaping Services). THE OVERALL Manager shall also travel and deliver the transformation program of the second-generation IFM service shipping contract. Ensure the implementation of a new incorporated asset management technology platform is usually delivered on-time and fully working as per contract commitment. Manage the Serco Subject Matter Experts (SME’s) delivery team and their appointed specialist providers. Focus on ‘Operational Excellence’ initiatives and adopt and implement LEAN strategies and processes in support to the client’s aspirations and requirements.

What we are searching for in our applicants:
We have been looking for a person with understanding of both global and regional (UAE) statutory and legislated specifications in governing large attributes. Understanding of international best exercise in Facilities Management. Anyone who has demonstrable expertise in delivering customer/customer excellence in the executive and high-profile service. A respected leader with the capacity of developing close up working relationships with your client to guarantee the mutual success for several stakeholders and longevity of the agreement. Has strong dedication to the procedures of continuous enhancement and exceptional customer support. Demonstrated advanced of interpersonal abilities and proven capability to successfully connect (in both oral and in composed type) with all degrees of management, employees, clients, contractors, along with other stakeholders.

Specific requirements a decade minimum connection with managing inside a Facilities Administration (FM) environment. 5 yrs minimum encounter in managing multi-disciplined Individuals Managers including support features (e.g. financing, procurement). Have got led a different, multi-cultured, multi-disciplined workforce to attain the continuing work output and high quality of services. In depth understanding of asset delivery and administration of IS055001 standards. Extensive understanding of CAFM systems, FSI Idea IBM and Development Maximo/Tririga Proven capability to deliver electronic asset management strategies. Proven financial management knowledge, the opportunity to control and meet spending budget objectives especially. Degree holder in Amenities Management or comparable qualification.

Dealing with Serco

At Serco, not only may be the nature of the continuous work we do essential, everyone has important function to play.

We have been a team of 50,000 people in charge of delivering essential public solutions around the global globe in locations including defence, transport, justice, immigration, citizen and healthcare solutions. We are innovators, focused on improving and redesigning general public services for the advantage of everyone.

Join Us

By signing up for Serco you should have unlimited usage of our Global Employee Systems – SercoInspire (Sex), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Systems, led by colleagues that are enthusiastic about diversity, inclusion and belonging.

Take pride in everything you do

Serco is focused on Equal OCCUPATIONS and is focused on ensuring the protection of most of its workers through its Zero Damage initiative. Please visit to learn more.

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