Founded in 1998, nowadays Critical Software has a lot more than 1000 workers spread across 10 workplaces in Coimbra, Porto, Lisbon, London, Munich, and San Jose (California). Specialising in software development and techniques engineering, it has clients like the European Space Company, NASA, Airbus, or the European Maritime Safety Company.


Critical can be mostly of the software companies on the planet with a CMMI maturity degree 5 rating, which demonstrates their agile tradition and a search for continuous improvement. As a result, Critical’s FM must also respond to the needs of so many workers while keeping an agile methodology and a strategic eyesight of the business enterprise.


It had been exactly about agility and adaptability that people spoke with Miguel Valério, head of Facility Administration at Critical Software program since 2018. Because of his extensive encounter in the field, he was among the professionals we consulted on FM styles. Now, you can browse the full interview concerning the challenges we encounter and the determining aspects for future years of FM.

Miguel, what’s the primary challenge for Facility Administration in 2022?

The initial challenge will surely function as openness and capability to include FM under a strategic zoom lens, contrary to the strictly operational strategy of the past. Current and future developments demand that. Agile and flexible administration, with enormous adaptability, is really a section of any FM’s DNA. 

However, it must be a constant work. That real way, organisations can concentrate on their business versions and become assured that their whole operation is backed in the perfect way, in probably the most cost-effective way. In that sense, service integration will undoubtedly be among the trends with the best acceptance. This process allows internal groups to spotlight activities with higher added worth and that generate larger outcomes, be it for administration and/or for customers.

“Flexibility, collaboration, and encounter should guide long term workplaces”

Will the pandemic continue steadily to disrupt the industry in 2022?

The workplace is continually evolving, which represents another challenge. Very quickly frame, new policies, methods and work habits resulted in a shift in place of work paradigms in lots of industries. And you will see key points which should guide upcoming workplaces: 

  • Flexibility, considering that facilities should adjust to each activity/ event, assuring businesses the optimisation of these space and offering customers the chance to function with a selection of choices at their disposal; 
  • Collaboration, which is just how spaces potentiate communication, interaction between groups, and efficiency in a comfortable, safe and efficient manner; 
  • Experience, that allows an organisation to provide something unique with their workers through the entire workday.

“W e’ll observe intelligent workplaces – completely electronic ecosystems where in fact the synergy between your physical and digital worlds will be improved.

The pandemic accelerated electronic transformations across the table and FM had not been an exception. What do you consider would be the implications in the long-expression?

Indeed, technology is actually a synonym for the term “future”. A great deal of exactly what will become the long term of FM depends on technology. At the brief moment, FM is certainly going by way of a digital transformation, that may grow exponentially within the next few years. For the moment, from the managerial standpoint, we depend on automated techniques, sensors, and aggregated info for decision-manufacturers, on digital systems. 

Later on, these platforms can be increasingly mobile for everybody in the operational chain, from supervisors to operators. From the user’s perspective, technologies and FM will evolve and we’ll notice intelligent workplaces – completely digital ecosystems where in fact the synergy between your physical and digital worlds will be improved.  

Which technology will enable those smart workplaces?

If we take into account the possible in the integration of IoT techniques with augmented fact, we quickly think of a group of use cases for the facilities or even to customise each user’s encounter. Therefore, augmented reality will be one of the biggest tendencies in the mid-term. 

Simultaneously, robotics and its own adoption are increasing also, be it in cleansing operations or in managing chemical substance or hazardous products, improving safety standards thus. Decision-making will undoubtedly be data-based wholly, that allows us to estimate the efficiency and price of the organisation, and make choices without losing view of the user’s encounter.

Aside from the challenges we will face 2022, with all the current workplace adjustments and new technologies, that ought to be our main get worried in the long-phrase?

The best challenge is usually sustainability. Without it, there’s no future. That’s everyone’s FM and challenge is not any exception, on the contrary. We ought to undertake that responsibility and donate to presenting sustainable investments and methods, such as gear manufactured with recycled components and renewable energy resources. We should setup sustainable procedures at the place of work and raise consciousness among all facility customers.

Obviously, big modifications within organisations require modifications in facility management. Nevertheless, FM isn’t always important for companies. How can managers change this mindset? 

Adaptability will undoubtedly be key to handle new challenges. Even if there exists a clear vision concerning the future, i t’s not necessarily possible to move forward and implement everything you might wish for, given that balancing funds and budgeting frequently compromise improvements in FM.


Cost management may be the 1st hurdle to overcome to be able to implement new technologies and increase digitisation. For this good reason, delivering the fundamentals – that is ensuring service amounts, the safety and effectiveness of the operation – units the ground for, but surely slowly, introducing further development and showcasing its added worth. 

FM companies will have to change their paradigm from “servicing per si” to incorporated services: management, procedure and project administration

Let’s assume that cost management is not any longer a hurdle, and that there surely is enough spending budget to innovate, how do FM make itself essential? 

FM ought to be a cornerstone. Beginning with advising on the company’s greatest difficulties to defining, supporting and implementing options – from their logistic intend to workplace innovation, and also managing new projects.  The total amount between resource optimisation and managing several stakeholders’ expectations will be an excellent challenge to pave just how for future years. 

FM companies will have to change their paradigm from “upkeep per si” to built-in services. This integration should protect all areas of management, project and operation management. Regarding administration, the structures that enable those solutions still have to be created or even to evolve from the one-off device to a free of charge one, from the operation’s inception. 


In the operational industry, the focus ought to be on end-customers to actively donate to their positive encounter and, consequently, to improve productivity. When it comes to project management, in another that’s predicted to improve at a straight faster pace, the concentrate should drop on the integration between procedures and project management, which might go from contingency programs to fit-outs. The opportunity to deliver this kind of value – benefiting from the existing relationship, synergies and current logs – will surely be considered a win-win model for everybody involved. 

Considering that outsourcing is indeed common in FM, the opportunity to deliver that sort of added value is the greatest solution to set companies apart?

Certainly. Using new systems and differentiated methods to deliver providers will set companies aside in the decision-making procedure for similar contracts, especially in a context that may surely become more competitive and where delivery will undoubtedly be heavily scrutinised.

“Todas as ferramentas, tecnologias electronic melhorias de processos que nos ajudem a tomar melhores decisõsera vão permitir que o FM seja mais eficiente electronic um valor acrescentado para organização onde se insere.”

You’ve currently said that technology is actually a “synonym for the term future”. Is that the very best term to describe the continuing future of FM? 

The very best word would be advancement.


Several terms may define FM’s future, like “adaptability” or “foresight”. However, the near future will undoubtedly be characterised by innovation, at several ranges and in various contexts. 


Facility management’s primary philosophy, that is that of foreseeing issues, is key. Consequently, every tool, technologies and process improvement which allows us to create better choices will enable FM to become more efficient also to become an added worth for the organisation this is a section of.


FM will be the ‘real estate agent’ that, after determining several challenges, will put into action and deliver the perfect solution is that allows sustainable growth and consumer productivity and, by extension, the achievement of the business.


In a global that’s continuously evolving, the leaders pave the best way to turn today’s styles into tomorrow’s standards.

Based on the specialists we interviewed, technology will lead the near future. But technologies is what we label of it! Have a look at developments and challenges for Service Administration to comprehend which adjustments you may want to implement in your organization.