Employee-facing apps failing to meet end user needs

While facilities management companies are now utilizing employee-facing mobile applications, brand new research shows that a large proportion face regular reviews of problems from their workforce.

The  analysis by cellular data capture expert, WorkMobile, which explores the increasing situation for ‘no coding’ app development, revealed that 91 % of FM Chief Details Officers (CIOs) have obtained complaints from customers about their apps’ efficiency.

The two mostly reported difficulties are that apps are usually challenging to navigate, with 55 % of FM businesses’ workers experiencing this issue, and they enough aren’t updated frequently, a nagging problem encountered in 46 % of businesses.

Additional widely-cited problems included apps providing an unhealthy user experience (31 %), not really being sufficiently customized to workers’ roles (26 %), and only being on company-owned devices (19 %).

Discovering the reason why behind these problems, the report discovered that while 48 % of CIOs in the FM industry are expected make it possible for employees to function remotely more easily, greater than a third (34 %) may also be under intense stress from other senior people of the business to stick to restrictive spending budget constraints.

This provides resulted in problems both when developing cellular solutions in-house, so when procuring third-celebration apps. Based on the extensive research, 26 % of CIOs have observed difficulties developing apps inside a designated financial spending budget, while 34 % have found expenses a nagging problem when implementing away the shelf apps.

Colin Yates, Chief Assistance Officer at WorkMobile, commented:  “Cellular apps could be a brilliant solution to streamline functions and facilitate better remote control working – especially for field-based employees. They are able to create social distancing easier furthermore, by eliminating the necessity for certain employees to come back to the working workplace to complete paperwork.

“However, it’s very clear that within their efforts never to exceed tight section budgets, many IT groups in the facilities administration industry are desperate for and put into action apps that really make the finish users’ roles and duties easier.

“Developing apps in-home is frustrating and pricey and requires specialist knowledge that many companies think it is hard to source. Similarly, buying off the shelf options can lead to apps that don’t very fit certain requirements of the business enterprise.

“Newly emerging no-coding app builders provide a fantastic alternate that enable CIO s and their teams to efficiently build their very own solutions that are particularly tailored to the requirements of their workers and will be tweaked as required predicated on feedback from workers.”