CUSTOMER SERVICE OFFICER – Abu Dhabi Islamic Bank

CUSTOMER SERVICE OFFICER

Abu Dhabi Islamic Financial institution Fujairah, UAE Posted 2020/10/26 09:05:26 Expires 2020-11-25 Ref: JB1100003979

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Job Description

Emirates National Standards Classification of Occupations

Role Purpose:

Managing products and service function linked to Institutional Banking customers to guarantee the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES:

  1. Deposit account documentation. – Handle inquiries linked to deposit accounts. Closing and opening of deposit accounts, ensure proper completion of forms, observe KYC CB and policies instructions. 
  2. Finance account documentation. – Handle inquiries linked to finance and covered cards, proper maintenance of customer files, prepare finance applications and acquire necessary approvals, input of data in the operational system, ensure proper completion of forms. 
  3. Sales-Management of service delivery.
  4. Sell and cross sell ADIB’s products and promote ADIB’s image
  5. Staff coordination and Management. – Management of subordinates, plan their appraisal and training.
  6. Perform other task specified by Management.

Skills

Broad understanding of ADIB’s Retail Banking financial loans & services

Thorough understanding of ADIB’s Retail Credit & Operational Policies & Procedures

Good Understanding of UAE banking practices , regulations & risks

Good Understanding of Anti-Money laundering regulations issued by the UAE Central Bank along with other regulatory authorities

General knowing of competitors in the neighborhood market

Fair understanding of service standards

Training skills

Sales skills

Management Information skills

Computer skills

Sub Job Title

Customer Service Officer

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Job Details

Fujairah, UAE

Banking

Employer (Semi Government -Local)

Banking

1

Preferred Candidate

Career Level Entry Level

Years of Experience Min: 1

Degree High school or equivalent

About This Entity

ADIB is really a leading bank in your community with an increase of than AED 122 billion in assets. Its 1 MILLION PLUS customer take advantage of the third largest distribution network in the UAE with an increase of 82 branches and much more than 780 ATMs.
The bank offers world-class online, phone and mobile banking services, each day providing clients with seamless digital usage of their accounts a day. ADIB provides retail, corporate, business, private wealth and banking management solutions. The lender was established in 1997 and its own shares are traded on the Abu Dhabi Securities Exchange (ADX).
In the UAE, the lender has a lot more than 2,300 employees and remains among the leading banks in the recruitment, promotion and development of local talent in every the markets where it operates. The bank has among the highest Emiratisation ratios with an increase of than 40 percent of the bank’s workforce being UAE Nationals.
ADIB has presence in six strategic markets: Egypt, where it has 70 branches, UK, Sudan, Qatar and iraq.

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