CUSTOMER CARE OPERATIONS SUPERVISOR – شركة ابوظبي الوطنية للفنادق


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شركة ابوظبي الوطنية للفنادق

Dubai, UAE

Posted 2021/05/09 11:01:22

Expires 2021-05-14

Ref: JB1100005161


Work Description

Emirates National Specifications Classification of Occupations

Duties & Duties

  • Supervise leading Desk Brokers/Receptionist and help them during their change.
  • procedure and

  • Register sign in for all arrivals.
  • Handle guest checkouts effectively and professionally.
  • Update guest information in to the computer following a complete sign in.
  • In charge of cashiering duties, forex transactions, night audits duties and settlement upon Guests’ departure.
  • Handle stroll in counter reservation all the time and process contact reservation when area reservations section is usually closed.
  • Resolve guests problems/ requests and liaise with the division concerned to make sure immediately follow-up.
  • Deal with issuance of guest space crucial cards and ensure efficient control for guest safety.
  • Check and convey information, bundle and mail to Visitors.
  • Aid at the given details counter, forex, night audit and, company centre, as so when assigned.
  • Know about the hotel price codes, package, segmentation, special discounts and the way to handle each.
  • Handle safe down payment boxes relative to the hotel plan.
  • Record any unusual requests or occurrences to the section head.
  • Be familiar with the hotel’s accident Avoidance Policies.
  • Ensure the neatness and cleanliness of leading office area.
  • Means that all guests are usually greeted on arrival & departure of the resort.
  • Review logbook, excellent and follow-up pending verify.
  • Identify if any exclusive assignment for your day
  • Check Hotel circumstance, occupancy, functions, groupings, VIPs
  • your day

  • By the end of the change or, he’s got to communicate all info that another shift has to understand for a well working of the operations
  • Plan daily arrivals with regards to area allocations, amenities and particular requests of the guests.
  • Provide helpful sand courteous services to guest and react to all requests and inquiries at in history promptly.
  • Co-ordinate with colleagues whenever essential regarding operational worries.
  • Know about the operational treatments.
  • Take part in normal briefings and meetings as planned.
  • Understand and abide by all safety guidelines, emergency fire and techniques prevention regulations.
  • Take part in any scheduled advancement and training programs that could improve private or departmental standards.
  • Are accountable to duty wearing the right uniform and nametag punctually. 
  • Maintain a higher standard of individual hygiene and appearance.
  • Perform other duties as designated.


Your Experience and Abilities Must Consist of:

  • Have at the least three (3) years’ encounter handling an identical role in a 5 star holiday resort or hotel will be compulsory.
  • Fluency in English will be compulsory. 
  • Prior experience dealing with Opera will be compulsory.

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Job Information

Dubai, UAE


Company (Semi Federal government -Local)

Hospitality and Tourism



Favored Candidate

Career Degree
Mid Profession

Yrs of Experience
Min: 3 Max: 4


Bachelor’s diploma


خدمات فنادق

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