Clear advantage

B ack prior to the pandemic strike, one of the primary talking factors within the FM field had been addressing the ‘race to the bottom’ in the procurement and delivery of solutions. The dire upshot of unnecessarily complex procurement and tendering procedures which led to unsustainable contracts has been encapsulated in the infamous collapse of Carillion in 2018.

But in exactly the same year, Alistair Scott, a military trained mechanical, electronic and electrical engineer, with extensive connection with working on your client part of FM, launched a fresh company designed to avoid complicated FM and estate administration contracting overly. It includes clients simple instead, effective and transparent solutions.

Explains Scott: “Focusing on the client aspect I possibly could very clearly note that in the event that you don’t pay attention and know what clients want to obtain you can decrease a road of no return, placing across a proposal that doesn’t actually mean anything to them and halting the discussion from heading any further. That real way no-one is a winner. Rather, by bedding yourself into the organisation to obtain an knowing of what they need to achieve you create items a lot clearer, which in switch allows you to have got productive conversations.”

Scott started his career on an apprenticeship scheme in the Royal Electrical Mechanical Engineers (REME). He certified as an aircraft engineer and had been promoted through the ranks to a Course One Sergeant, working over the global world, from the jungle to Bosnia, Kosovo, Northern Germany and Ireland. After being suggested for a commission, he found its way to Sandhurst from serving in the Iraqi war straight. By the period he still left the army he acquired attained the rank of Captain and the place of Engineering Officer. Relocating into the role of Terminal Facilities Manager at Gatwick has been a natural suit he says: “For several former military individuals, FM is a organic place to finish up. In fact, in my first non-army role at Gatwick Airport, among the additional facilities managers for landside functions and his boss had been previous military people. You appearance after men and material in the army, obtaining it to the correct place at the correct time. When you include the industrial element it’s about arriving to resolve problems, on your day provide technical solutions and ultimately delivering. It’s exactly the same with FM. The largest role wants overall resolution. How will you add value to the grouped community and how will you add value to your client?

“Getting into the industry, with a complete large amount of areas to oversee, whether it had been legislation, standards, or various ways of working, I experienced to distil it quickly and ultimately manage upwards to my clients the airlines relatively, and their clients, the passengers. That has been probably once the importance had been realised by me of experiencing the opportunity to listen, make use of my technical ability, distil it and pass it over in an easier way.”

His experiences at Gatwick and latterly Liquid Funds, AkzoNobel (ICI), Cloudfm and tgb gave Scott an excellent feel for the significance of combining technical understand how, a knowledge of what your client wants to accomplish and the capability to connect this to your client. Frustrated at the unnecessarily complex nature of the he decided to create his own business, to help clients much better realize their buildings, have significantly more control more than them and improve their estates.


IEM premiered to offer a complete selection of estate management providers. This consists of compliance in areas such as for example electrical and water lights and management, the delivery of particular projects and expert upkeep services; ranging from a little fix to project owning a large estate.

States Scott: “Ahead of forming the company, clients, which includes Chatham CVS and House Group, were asking should they could possibly be helped by us. That enabled us to there build the brand name from. Our core marketplace is definitely SME covering a sub £4 million invest where the huge players don’t move but continues to be a vast marketplace that needs our assistance.”

The center of the business ethos is to create estate management simple, effective and transparent. To help accomplish that, IEM developed a Five Point Program that covers end-to-finish estate management. They are made to help clients:

  • Understand their assets;
  • Understand their condition;
  • Control compliance;
  • Bundle priorities;
  • Manage delivery.

In accordance with Scott the plan could be tailored to meet up a client’s exact requirements or IEM could work using one or all five factors with them.

Scott explains: “Among our main mantras at IEM can be simplicity because if you create something simple it really is understandable and when it’s understandable it’s an easy task to explain – and just then can you obtain the purchase in, whether that’s financial or assistance from the wider company. This is exactly what we’re seeking to do on the market ultimately, and something of the core lynchpins on what we head to market will be in understanding the center of what our clients want to achieve.”

Significantly, when it found the ongoing firm title, Integrated Estates Management was a considered brand name carefully.

Explains Scott: “We wished to make a declaration to the industry that it isn’t traditional facilities management. Because everything you are receiving from us will be that competency and strategic method, but it does visit the delivery and the detail down.

“3 or 4 months inside our journey, we discovered it hard not forgetting FM really, as it will enter that sphere of influence, but our integrator design (integrating our specialized expertise in to the facilities/property section) supported by the 5-point program framework allows us to create in the proper teams to bear if you want them.”