Brasanitas Hospitalar is really a pioneer and top business in providing facilities solutions in healthcare, with an increase of than 30 yrs of experience. It depends on specialised experts, offering multidisciplinary management, beneath the guidance of hoteliers and nurses. It has a lot more than 8,200 collaborators, who function in 76 health groupings, and manage a lot more than 9,000 beds all around the national country.
The operational procedures of Brasanitas Hospitalar possess the seal of the Instituto Qualisa de Gestão – IQG (Qualisa Administration Institute), the validation of the Sociedade Brasileira de Hotelaria Hospitalar – SBHH (Brazilian Society of Medical center Hospitality) and meet up with the specifications demanded by the regulatory firms – such as for example ANVISA – and by the accreditations of ONA, JCI and cchsa. The company can be certified in accordance with international standards ISO 9001 for Quality Management Techniques (SGQ).
As health can be an important aspect of people’s lifestyles, all of the associated services come in permanent development, and are digitalised increasingly. With the outbreak of the COVID-19 pandemic, the healthcare field had to consider solutions to enhance the efficiency degrees of each institution. Growing logistical and recruiting was among the solutions found, above all to handle the needs and complexities linked to the procedures of cleansing, disinfection, and avoidance of the herpes virus spread in a medical center atmosphere.
To make sure total self-confidence in the facilities providers wanted to the healthcare industry and to match the trend of technical evolution, Brasanitas Hospitalar installed out its functions with qualified professionals; ideal equipment and sanitising items; and a technological remedy capable of integrating all of the procedures (from disinfection of the amenities to laundry solutions) and ensuring high specifications of hygiene: Infraspeak, an intelligent upkeep management system .
The Procedure of Brasanitas Hospitalar in Medical center Ministro Costa Cavalcanti in Foz perform Iguaçu
Brasanitas Hospitalar operates a lot more than 420 laboratories and treatment centers and much more than 260 hospitals, including the Medical center Ministro Costa Cavalcanti (HMCC), in Foz perform Iguaçu, in the constant state of Paraná.
HMCC is really a 24,000 m² hospital complicated with 202 beds. A CRISIS is had because of it Room, Intensive Care Unit, 24-hour Clinical Evaluation Laboratory, imaging diagnostics, and has the most recent nuclear medicine technology.
It sticks out because of its services of higher complexity also. HMCC created the initial cardiovascular surgery services in Foz perform Iguaçu, a regional reference currently, in addition to a dedicated cancer therapy unit. The Oncology Center provides radiotherapy, chemotherapy, brachytherapy, an inpatient block, workplaces, observation and dressing rooms, and a playroom for kids undergoing therapy.
Another HMCC reference may be the center for maternal and kid healthcare, which homes the Obstetric Center and the Neonatal ICU with a specialised healthcare team working round the clock to care for women that are pregnant and newborns.
Can a medical center of this known degree of complexity and requirement entrust its facilities providers to an individual provider? Will that provider have the ability to guarantee that everything functions in compliance with the prevailing regulations and rules, in the framework of the pandemic especially?
The solution is: yes, unquestionably!
Brasanitas Hospitalar offers specialised facilities solutions in:
- Hygienisation and Disinfection of Conditions
- Waste Selection
- Support Providers
- Maintenance of Medical center Infrastructure
- Maintenance of Green Locations
- Management of Third Celebrations
- Integrated Pest Manage
And, july 2015 since, it’s been strategic partner within facilities management HMCC’s. A united group of 94 specialized specialists provides terminal and schedule cleaning services, floor treatment, assortment of medical center and laundry waste, and also the provide of linens from the central linen area to the satellite television linen areas of the many hospital devices.
Brasanitas Hospitalar has removed the complexity of handling multiple providers and introduced a far more integrated eyesight to operational preparing. This real way, HMCC can concentrate on what is most significant: its sufferers.
The concern of the Brasanitas Hospitalar group operating at HMCC would be to supply the best service, developing a caring, thoroughly clean, and safe hospital atmosphere for patients, guests, and employees. Because of this, it uses technological ally: Infraspeak. Applied in 2021 in a healthcare facility segment, the system allows the “real-time survey of indicators with the capacity of pointing out suggestions for the constant optimisation of the operational procedures”, affirms Katlin Araújo, Functions Supervisor of Brasanitas.
Brasanitas Hospitalar had not been 100% joyful with the amount of self-confidence it offered HMCC concerning the overall performance of its groups and the grade of the facilities services supplied.
The ambition had been to provide complete reporting of contracted routines and to get access to efficiency indicators that could enable the identification of possibilities for improvement. Nevertheless, the administrative workload and the given information scattered on papers and files produced the target difficult to achieve.
Ensuring the dependability of details
Before, in accordance with Liliana Nunes Mello, Medical center Operational Technical Manager, “information of normal and terminal cleanings had been made and manually, therefore, more vunerable to loss and mistakes of information. In addition, the prior system did not permit the insertion of pictures following the completion of something”.
Immediate reaction to requests
The guide recording of provided providers hampered the group’s reaction instances to requests or breakdowns furthermore. And in a pandemic, the reaction to the various requests needed to be quicker than ever before.
Offering the client effective manage
not having all the details centralised
By, Brasanitas Hospitalar and HMCC experienced no real method of monitoring, instantly, the operations completed. Thus, they might not keep track, within an accurate method, of the team’s functionality, process times, and the grade of the ongoing service offered.
What transformed with Infraspeak?
Following the implementation of Infraspeak in the hygiene procedures at HMCC in 2021, Brasanitas Hospitalar saw enhancements in the administration of operational procedures, in the mapping of the team’s productivity, and in the standard of the ongoing assistance provided.
In addition, with Infraspeak, Brasanitas Hospitalar could meet among HMCC’s main worries: making sure synergy. Synergy between scopes and groups involved in daily programs and synergy with the program used and currently standardized for a healthcare facility sector.
Autonomous and rapid reaction teams
With Infraspeak, all united teams could be deployed about the same platform. They receive quick notifications when an purchase is placed or perhaps a breakdown is documented, possess easy access to all or any the given information they have to do their job, and may confirm their existence on site by examining in online by way of a QR Program code.
Full control over functions
With several clicks just, the manager can accessibility overall performance indicators and map group productivity easily, process moments and associated expenses, optimising reference allocation and mitigating economic impacts linked to fines for failing woefully to satisfy SLAs.
Synergy between fine parts of the procedure
Infraspeak has enabled all parts of the sanitisation operation at HMCC to be combined. “The synergy between scopes and responsible teams, outsourced or internal, and all those involved with daily routines, is among the main advantages of using an intelligent platform like Infraspeak.”, points out Ivan Carlos Ferreira, Technology and fm Innovation Manager.
How did Infraspeak help meet up with the challenges of fighting COVID-19?
In the pandemic context, hospital cleaning teams took on a crucial role in fighting the spread of the herpes virus.
“It really is section of Brasanitas Hospitalar’s culture to create employees aware of the significance of these cleanliness and conservation work, and their contribution to patient recovery in a pandemic scenario,” says Elaine Lima, Director of a healthcare facility Unit.
The combined group has adopted new instructions for technical work, equipment, and adequate sanitizing products, with the required dosage being controlled for a substantial reduction of microorganisms which are bad for health through studies and chemical analyses. “Our technical department has specialists who measure the processes and make the required adaptations” constantly, highlights Liliana Nunes Mello, Technical Manager for Hospital Operations.
In the daily effort to ensure a safe hospital space because of its patients, Infraspeak has been a significant ally of Brasanitas Hospitalar also. “Infraspeak has been very helpful in a pandemic situation. With the indicators we could actually recalculate frequency maps and operational times efficiently.”, stresses Katlin Araújo, Brasanitas Operations Supervisor.
With Infraspeak, Brasanitas Hospitalar manages terminal, routine, and bed cleaning, and stock and helpdesk management within an organised, intelligent, and integrated way.
Through Artificial Intelligence (AI) and machine learning, Infraspeak can gather all of the data generated by the team and the operation and change it into concrete action plans. The platform learns throughout its use, that allows it to find all sorts of patterns in the collected data and therefore generate intelligent suggestions, automate workflows, and create alerts for critical situations. This intelligence includes a real effect on operations, regarding control, efficiency, reliability, and service quality – critical elements in a hospital environment, in the context of the pandemic especially.
The platform also allows the complete Brasanitas Hospitalar team to be engaged. Staff checks in online on the smartphone and have everything offered by their fingertips. Foremen and managers check the status of tasks and receive notifications if anything is missing. They don’t have to await a written report and may provide remote support at that moment. Brasanitas’ clients, subsequently, can follow progress instantly on their dashboard, always knowing what’s happening on the premises.
Being an integrated services partner, Brasanitas Hospital follows global procedures and guidelines, drawing on the most recent smart technology to constantly innovate and offer a safe and enjoyable experience for HMCC patients, visitors, and employees.
“We wanted a remedy that could allow us to accomplish true synergy between your facilities services provided. Furthermore, we wanted to enhance the mapping of most processes, especially SLAs and KPIs . In Infraspeak we found a straightforward, friendly, and customisable platform, with the capacity of facilitating processes and adding to an increase in productivity”, says Ivan Carlos Ferreira – FM and KNOW-HOW Manager.
How was the implementation?
The implementation of Infraspeak was overseen by Fábio Manzini, Technical Operational Analyst, who registered the assets in the platform, created the parameterisations, associated the QR Codes, and ensured everything was fully functional.
The implementation process was quick, structured, and in synergy with the operations team. It only took a month and experienced 4 stages: creation of a timeline, development meetings, training, and activation. The adoption by Brasanitas Hospitalar professionals was total, with an increase of than eight native applications used and probable future expansion.
Brasanitas really wants to begin using more native Infraspeak apps, like the audit and document management apps. In addition, it really wants to depend on the platform for mapping interior spaces and for integrating RFID sensors, used as door opening terminals. And we have been sure, as Infraspeak evolves, you will see more surprises in the foreseeable future.