Associate Manager, Operations – Mall of the Emirates (UAE National) – Majid Al Futtaim – Dubai

Majid Al Futtaim invites you to sign up for us in our quest to generate excellent moments for everyone, daily! We are the top purchasing mall, residential communities, leisure and retail pioneer over the Middle East, Africa and Asia, per year serving over 560 million visitors. For the past 2 decades, we have designed the consumer landscape over the region, transforming the true way people shop, live and play, while sustaining a strong sustainability background and the greatest mall on earth to achieve LEED Gold EBOM Certification. We’ve over 40,000 associates in 15 international markets representing over 100 nationalities – all keeping the client in the centre of everything we perform. If you enjoy getting BOLD, TOGETHER and passionate, majid Al Futtaim may be the destination for you personally then.

Function Purpose:

The positioning is principally responsible to successfully Administer your day to day procedures of the Centre with regards to Centre Presentation, Security, Basic safety, Cleaning, Engineering, Services and Ambience and make sure that all are held up to the best quality standards to be able to satisfy all tenant and consumer needs.

Role Information – Key Duties and Accountabilities:

  • Administer your day to day functions of the Centre when it comes to Centre Presentation, Security, Security, Cleaning, Engineering, Amenities and Ambience and make sure that all are held up to the best quality standards to be able to satisfy all tenant and client requirements.
  • Coordinate and perform tenant orientation meetings for the whole Mall, covering emergency processes, communication systems along with other security procedures associated with all stakeholdders of the Mall.
  • Maintain relations with related authorities (Local Emergency providers including Law enforcement, Civil Defence and Fire & Para Medic Providers) to receive the proper support on a continuing basis.
  • Identify & inform Administration of any continuing health & Safety risk linked to the Mall constructing that may affect workers, contractors & the general public.
  • Estimation, control and planning of Capex and Working budgets, establish priority-dependent budget cash and phasing flow management.
  • Audits associated with FM, Fire, Safety and health, Protection and Internal Audits are usually completed while to making sure audit suggestions are implemented regularly.
  • Management of smooth and hard services agreements with regards to budgeting, scheduling, effective usage of manpower, Inspections, reviews and regular conversation with the contractor to make sure that the mall’s specifications, KPI’s, SLA’s are fulfilled.
  • Manage the traffic administration system, including traffic group scheduling and coordination, system maintenance and great tuning (barriers, counters, shutters, variable information signage), and taxi greetings groups. Give a summary on a every week basis to the Administration of the mall.
  • Review the administrative centre expenditure budget month-to-month of planned concern and phasing based efficient utilization also to maintain timeline.
  • Explore, create and recommend to the Mall Administration additional unutilized locations within the mall which may be converted in a income generating region.
  • Talk with key group and stakeholders users on as needs schedule.
  • Administer cleaning agreement, including scheduling of cleansing employees, implementing cost cutting plan and improving cleansing efficiencies.
  • Enforce and make sure that regulations and rules are usually adhered by all of the tenants with concentrate on operating hours, delivery schedule, waste elimination, promotional signs along with other related problems.
  • Make sure that the sustainability targets like the waste administration in the designated mall(s) are attained.
  • Provide all necessary information / reviews concerning to Mall Functions to Mall Administration because of their review as so when requested.
  • Ensure complete compliance with SMBU plan procedure, system, and suggestions (e.g. Safety and health, fire, crises administration, Tenant portal, IRO, POS hyperlink etc.) Promote and undertake sustainability initiatives in coordination with the appropriate department.
  • Ensure overall compliance with the MAFP SMBU’s Code of Perform, Departmental HC and policies Policies and Procedures.
  • Function as advocate and ambassador of aligning and cascading the MAFP ideals across SMBU and make sure that relevant team honored and exhibit exactly the same constantly.
  • Build the ability of employees reporting into by giving promptly regular feedback including yearly review on efficiency and identify regions of improvement / reinforcement for more development.
  • Manage, guideline and mentor Mall Procedures group reporting into and consider complete responsibility in identifying possible skill and timely supporting expert development.
  • Lead by illustration – thrive to generate a genuine and open work place where individuals collaborate /assistance one another as a group and are enthusiastic to achieve a standard business goal.

Disclaimer: This role explanation reflects the overall details considered essential to describe the main responsibilities of the function determined and shall not really be construed being an exhaustive explanation of all work specifications inherent to achievement in the part.

Soft Abilities Needed

  • Strong conversation skills.
  • Solid interpersonal abilities

  • Strong negotiation abilities.
  • Decision-making abilities.

  • Solid knowledge of budgeting and financial procedures.
  • Knowing of internal and external consumer requirements.

  • Reporting abilities.
  • Issue Solving abilities.

Personal Features and Necessary Background:

Minimum Qualifications/schooling

  • Bachelor’s diploma in Engineering (electronic.g. Civil) / Operations Administration or equivalent.
  • Encounter in general management, operations, and leadership abilities.
  • Is really a proficient consumer of MS Workplace and MS Task – AutoCAD can be an added value.
  • Meticulous and detail oriented while will not lose concentrate of the picture as a whole.
  • Is really a team participant, well-tempered, with the capacity of working under great pressure and following directions to the details?

Minimum encounter

  • Minimum 5 – 7 yrs of work encounter in managing Mall Functions / maintenance, Safety & Safety, and Facilities management ideally in a reputed huge shopping malls / PROPERTY businesses in GCC or overseas in a similar function.

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