Etisalat Abu Dhabi, UAE Posted 2020/12/29 09:19:29 Expires 2021-01-28 Ref: JB1100004331


Job Explanation

Emirates National Standards Classification of Occupations

Like the Manager / Senior Supervisor Solutions Marketing you will be a fundamental element of executing the Etisalat Multiple channel Strategy. You shall be centered on enabling digital customer encounters and rendering messaging & self-serve channels the most well-liked choice for the business customers.


Key Responsibilities Locations:


Process Management:

  1. Maintaining and updating the prevailing process flows
  2. Identifying approach gaps in the prevailing process and finding methods on how best to reengineer them to be able to drive customer delight



  1. Reporting platforms for efficient reporting in order to senior management upon all KPI/ metrics upon a everyday/weekly/monthly basis.
  2. Distributing essential reports with regulatory.
  3. Managing revenue talk about activities.
  4. Forecasting and reporting of crucial KPIs for the section


Customer Experience:

  1. Lead / Collaborate with cross function teams on projects that enhance customer experience
  2. Defining the client journey for services and features
  3. Being a person champion
  4. Maintain & Monitor Digital NPS


Product Management: As a remedy Manager, you will be identifying and leading product portfolio planning.

  1. Product Manager for A2P, MMS, USSD, Chatbots along with other interactive, human-assisted conversational platforms.
  2. Product scope definitions
  3. Business case development
  4. Product requirements
  5. You will establish roadmaps and strategies grounded in
    1. Digital business objectives
    2. Analytics & insights
    3. The customer delight and simple doing businessStakeholder Management: You will establish & nurture strategic business relationships including
  • Engineering, IT, RA, Regulatory, Process Team
  • Sales and Business Development Teams
  • B2B Customers



The Solutions Manager shall also interact regularly with colleagues across other digital product portfolios make it possible for their vision, including va, identity & access, billing & payments, and the broader digital & customer support organizations.


What are we searching for in the right candidate?


Past Experiences:

  • Previous experience in digital/messaging platforms & channels is really a MUST
  • Understanding of technical areas of web, mobile, and messaging applications.
  • Creative ability with request for digital channels.
  • Keen knowledge of digital ecosystems, customer and trends needs.


Behaviors & Soft Skills:

  • Evangelize Agile methodology & approach
  • Act as change agent over the company
  • Excellent problem solving and decision making skills.
  • Ability to multi-task as soon as manage several projects at.
  • motivated individual with a naturally inquisitive nature

  • Highly.
  • Provides direction and leadership towards delivering on objectives & key results.
  • Exhibiting accountability and ownership from strategy to execution.
  • Strong self-management, self-pacing, and organizational skills necessary.
  • Exceptional communication (written and oral) skills and negotiation skills.
  • Holds self-accountable for achieving established performance objectives.


  • Master’s or Bachelor’s degree running a business, Technology, Design or equivalent. (Masters is recommended)
  • Minimum 5-7 years of relevant digital experience in a paced environment fast.
  • Ideal candidates shall have experience in the telecom, or software/technology industries.


Bachelor’s degree running a business, Technology, Design or equivalent. (Masters is preferred

Sub Job Title

Solutions Marketing – Digital Channels

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Job Details

Abu Dhabi, UAE


Employer (Semi Government -Federal)

Marketing and PR


Preferred Candidate

Career Level Director/Head

Years of Experience Min: 5 Max: 7

Degree Bachelor’s degree

About This Entity

At Etisalat, we realize great things happen when opportunity and talent cross paths. Acquiring the proper talent is the most significant key to your growth. At Etisalat, we have been dedicated to assisting you develop, learn and grow.

Our vision “Driving the Digital Future to Empower Societies” is targeted on causeing this to be digital future possible by facilitating, creativity and bringing technologies into the future to all or any our customers across our markets. At Etisalat you’re encouraged by us to be creative, and work with a number of the industry’s state-of-the-art minds on high impact assignments to create your job fulfilling.

We’re an extremely engaged team doing work for an excellent brand and delivering an incredible customer experience each day, guided by our four values: customer centricity, collaboration, empowerment and agility.

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