/ Job Look at
شركة ابوظبي الوطنية للفنادق
Abu Dhabi, UAE
Posted 2021/12/06 13:07:50
listen and react positively to guest queries
- Actively, concerns, and requests making use of brand name or property specific procedure (electronic.g., LEARN, PLEASED, Guest Response, LEAP) to solve problems, delight, and build rely on.
- Address visitors’ service requirements in a specialist, positive, and timely way.
- Anticipate visitors’ service requirements, including asking queries of guests to raised understand their requirements and watching/hearing to guest choices and functioning on them whenever you can.
- Welcome and acknowledge every single guest with a grin, eye contact, and an agreeable verbal greeting, utilizing the guest’s name when achievable.
- Thank visitors with real appreciation and offer a fond farewell.
- Engage visitors in discussion regarding their stay, real estate services, and area sights/offerings.
- Talk with guests and co-employees using clear, professional and appropriate language.
- Solution telephones using suitable etiquette which includes answering the telephone within 3 bands, answering with a grin in one’s voice, utilizing the callers’ title, transferring calls to suitable person/department, requesting authorization before putting the caller on keep, relaying and taking communications, and enabling the caller to get rid of the call.
- Talk to and pay attention to other employees to successfully exchange information.
- Verify all reservation details with callers to make sure accuracy.
- Accommodate special requests within an accurate and efficient way.
- Determine the most likely room kind to meet guest specifications and maximize room price.
- Explain cancellation and guarantee plans to callers.
- Describe area benefit and accommodations function sale amenities to visitors.
- Use product sales techniques when assisting visitors to make reservations, including personalizing phone calls, getting complete guest requirements, suggesting alternate dates or directing visitors to sister attributes on sold-out days.
- Solution guest questions about house facilities/services (electronic.g., hours of procedure, room accessibility, restricted dates, room and rates types, packages, promotions, entertainment, dining places, special activities).
- Assign confirmation/cancellation figures and relay these details to callers clearly, giving them the choice of emailing and/or even faxing these true amounts.
- Identify guest reservation requirements by asking open-ended queries to obtain all necessary data, which includes enrollment in Marriott Benefits program.
- Follow “up promoting” techniques and product sales strategies to be able to maximize property income.
repeat guests making use of appropriate codes
Years of Experience
Min: 2 Max: 5
Apply for this job: Click here