وكيل خدمات الحجوزات – شركة ابوظبي الوطنية للفنادق


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شركة ابوظبي الوطنية للفنادق

Abu Dhabi, UAE

Posted 2021/12/06 13:07:50

Expires 2021-12-11

Ref: JB1100006365

New

Job Explanation

Emirates National Specifications Classification of Occupations

Guest Relations

    listen and react positively to guest queries
  • Actively, concerns, and requests making use of brand name or property specific procedure (electronic.g., LEARN, PLEASED, Guest Response, LEAP) to solve problems, delight, and build rely on.
  • Address visitors’ service requirements in a specialist, positive, and timely way.
  • Anticipate visitors’ service requirements, including asking queries of guests to raised understand their requirements and watching/hearing to guest choices and functioning on them whenever you can.
  • Welcome and acknowledge every single guest with a grin, eye contact, and an agreeable verbal greeting, utilizing the guest’s name when achievable.
  • Thank visitors with real appreciation and offer a fond farewell.
  • Engage visitors in discussion regarding their stay, real estate services, and area sights/offerings.

Communication

  • Talk with guests and co-employees using clear, professional and appropriate language.
  • Solution telephones using suitable etiquette which includes answering the telephone within 3 bands, answering with a grin in one’s voice, utilizing the callers’ title, transferring calls to suitable person/department, requesting authorization before putting the caller on keep, relaying and taking communications, and enabling the caller to get rid of the call.
  • Talk to and pay attention to other employees to successfully exchange information.

Abilities

Reservation Providers

  • Verify all reservation details with callers to make sure accuracy.
  • record and

  • Accommodate special requests within an accurate and efficient way.
  • Determine the most likely room kind to meet guest specifications and maximize room price.
  • Explain cancellation and guarantee plans to callers.
  • Describe area benefit and accommodations function sale amenities to visitors.
  • Use product sales techniques when assisting visitors to make reservations, including personalizing phone calls, getting complete guest requirements, suggesting alternate dates or directing visitors to sister attributes on sold-out days.
  • Solution guest questions about house facilities/services (electronic.g., hours of procedure, room accessibility, restricted dates, room and rates types, packages, promotions, entertainment, dining places, special activities).
  • Assign confirmation/cancellation figures and relay these details to callers clearly, giving them the choice of emailing and/or even faxing these true amounts.
  • Identify guest reservation requirements by asking open-ended queries to obtain all necessary data, which includes enrollment in Marriott Benefits program.
  • Follow “up promoting” techniques and product sales strategies to be able to maximize property income.
  • repeat guests making use of appropriate codes

  • Identify.

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Job Information

Abu Dhabi, UAE

Hospitality/Tourism/Travel

Company (Semi Government -Regional)

Hospitality and Tourism

2021-12-12

1

Preferred Candidate

Career Level
BASIC LEVEL

Years of Experience
Min: 2 Max: 5

Degree
Bachelor’s degree

CONCERNING THIS Entity

خدمات فنادق

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