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شركة ابوظبي الوطنية للفنادق
Abu Dhabi, UAE
Posted 2021/09/21 10:07:32
- Verify all reservation info with callers to make sure accuracy.
- Accommodate special requests within an accurate and efficient way.
- Determine the most likely room kind to meet guest specifications and maximize room price.
- Explain cancellation and guarantee plans to callers.
- Describe area benefit and accommodations function sale amenities to visitors.
- Use product sales techniques when assisting visitors to make reservations, including personalizing phone calls, getting complete guest requirements, suggesting alternate dates or directing visitors to sister attributes on sold-out days.
- Solution guest questions about home facilities/services (electronic.g., hours of procedure, room accessibility, restricted dates, room and rates types, packages, promotions, entertainment, dining places, special activities).
- Assign confirmation/cancellation amounts and relay these details to callers clearly, giving them the choice of emailing and/or even faxing these true quantities.
- Identify guest reservation requirements by asking open-ended queries to obtain all necessary data, which includes enrollment in Marriott Benefits program.
- Follow “up promoting” techniques and product sales strategies to be able to maximize property income.
repeat guests making use of appropriate codes
- Inform visitors of regulations concerning qualifying rates (electronic.g., government and exclusive corporate rates and special discounts).
- Insight and access information in reservation program by entering correct details into proper areas, including Marriott Rewards amount, and requesting travel company IATA and FIT figures (i.e., flags, remarks, guest text messages).
- Verify option of room type, price, and occupancy before confirming any reservations.
- Procedure all reservation requests, adjustments, and cancellations obtained by telephone, fax, or mail.
- Indicate particular room reservation types (electronic.g., complimentary rooms, worker discounts, travel agent examination rates, and at wholesale prices reservations) by inputting the right code and rate in to the reservation system.
- Follow correct escalation processes when addressing guest worries.
Yrs of Experience
Min: 3 Max: 5
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